Cynthia Broom
Columbus,Georgia
Summary
Procurement | Project Coordination | Communications Project Plans| Project Management| Problem Solving| Leadership| Time Management| Presentations | Budget and Cost Control
Overview
19
19
years of professional experience
1
1
Certification
Work History
BUSINESS SYSTEM SPECIALIST, PORTFOLIO MANAGEMENT
Global Payments (Formerly Total System Services)
01.2022 - 01.2024
- Managed the idea management workflow, ensuring the delivery of high-value ideas aligned with corporate goals and driving innovation
- Regularly communicated with the Project Manager, tracking project progress and scope
- Negotiated with Project Stakeholders, identified resources, and resolved issues
- Collaborated on budget management for process improvement initiatives
- Developed accurate requirements specifications and reviewed designs
- Provided guidance on performance/productivity issues and innovative solutions.
Business System Specialist/PROCESS IMPROVEMENT ANALYST
Total System Services
01.2005 - 01.2022
- Managed Agile and Scrum scheduling, planning daily tasks with the development team
- Assisted requesters with business cases, facilitating approvals from Finance
- Created a high-level Business Analyst Audit process
- Delivered training for issue resolution and process improvement
- Championed valuable process improvements, including data extraction and SharePoint updates
- Led a small team on the Network communication’s help desk.
Education
Bachelor of Science Degree (B.S.) - Business Management -
Troy State University
Phenix City, AlabamaDiploma, Data Processing and Accounting -
Columbus Technical Institute
Columbus, GeorgiaSkills
- Business Process Analysis
- Application support
- System Configuration
- Data Migration
Certification
- ITIL Certification Course Completion (2024)
- Scrum Product Owner Certification - Scrum Alliance (2020)
- Scrum Master Certification - Scrum Alliance (2019)
- Skillsoft - Introduction to Program Management Certificate (2012)
- Skillsoft - Managing A Project Certificate (2010)
State
GA
Zip
31907
Technicaltools
- Jira
- Google Business Suite
- Microsoft Suite
- Changepoint
- Ariba
City
Columbus
Timeline
BUSINESS SYSTEM SPECIALIST, PORTFOLIO MANAGEMENT
Global Payments (Formerly Total System Services)
01.2022 - 01.2024
Business System Specialist/PROCESS IMPROVEMENT ANALYST
Total System Services
01.2005 - 01.2022
Bachelor of Science Degree (B.S.) - Business Management -
Troy State University
Diploma, Data Processing and Accounting -
Columbus Technical Institute
- ITIL Certification Course Completion (2024)
- Scrum Product Owner Certification - Scrum Alliance (2020)
- Scrum Master Certification - Scrum Alliance (2019)
- Skillsoft - Introduction to Program Management Certificate (2012)
- Skillsoft - Managing A Project Certificate (2010)
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