Cynthia Brown
Hyde Park,MA
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure appointment scheduler position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills. Reliable employee seeking customer service rep position. Offering excellent communication and good judgment.
Overview
6
6
years of professional experience
Work History
Orthopedic Medical Assistant II
Cambridge Home Health
Cambridge, MA
03.2022 - Current
- Sanitized, restocked and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Collected and documented patient medical information such as blood pressure and weight.
- Gathered forms and copied insurance cards to collect patient information for billing and insurance filing.
- Prepared patients for X-rays, electrocardiograms, suture removal and dressing changes.
- Oriented and trained new staff on proper procedures and policies.
- Efficiently performed insurance verifications, pre-certifications and pre-authorization functions.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications and other physician instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Promoted office efficiency, coordinating charts, completing insurance forms and helping patients with diverse needs.
- Called and faxed pharmacies to submit prescriptions and refills.
- Maintained detailed records of test results by entering data and patient information into computer.
Sales Associate
Dillards Department Store
Columbus, GA
11.2008 - 09.2009
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Engaged with customers to effectively build rapport and lasting relationships.
Unity Secretary OB-GYN
Columbus Regional/Maternal Fetal Medicine
Columbus, GA
03.2007 - 05.2008
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Obtained payments from patients and scanned identification and insurance cards.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Answered phone calls and messages for [Number]-physician [Type] medical facility, scheduling appointments and handling patient inquiries.
- Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
- Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
Medical Assistant
Columbus Regional Medical Center
Columbus, GA
11.2005 - 03.2007
- Sanitized, restocked and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms and allergies.
- Directed patients to exam rooms, fielded questions and prepared for physician examinations.
- Collected and documented patient medical information such as blood pressure and weight.
- Documented vital signs and health history for patients in clinic and hospital environments.
- Scheduled appointments, registered patients and distributed sample pharmaceuticals as prescribed.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Obtained pre- and post-treatment vital signs and weight.
- Called and faxed pharmacies to submit prescriptions and refills.
Customer Service Representative
Budget Car Rental
Columbus, GA
11.2003 - 11.2005
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Cultivated customer loyalty, promoted repeat business and improved sales.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Responded proactively and positively to rapid change.
- Communicated with vendors regarding backorder availability, future inventory and special orders.
Education
High School Diploma -
Woodruff Medical Training Incorporated
Avondale Estates, GAHigh School Diploma -
Opportunity Industial Center
Roxbury MANo Degree - Medical Assisting Orthopedic Tech
Cambridge Health Alliance
1493 Cambridge St Cambridge MA.Skills
- Wound Care
- Critical Thinking
- Operating EKG Equipment
- Check-In and Check-Out Procedures
- Multi-line Telephone System Operation
- Decision Making
- Clear Communication
- Appointment Scheduling
- Willingness to Learn
Timeline
Orthopedic Medical Assistant II
Cambridge Home Health
03.2022 - Current
Sales Associate
Dillards Department Store
11.2008 - 09.2009
Unity Secretary OB-GYN
Columbus Regional/Maternal Fetal Medicine
03.2007 - 05.2008
Medical Assistant
Columbus Regional Medical Center
11.2005 - 03.2007
Customer Service Representative
Budget Car Rental
11.2003 - 11.2005
High School Diploma -
Woodruff Medical Training Incorporated
High School Diploma -
Opportunity Industial Center
No Degree - Medical Assisting Orthopedic Tech
Cambridge Health Alliance
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