Cynthia Brown

Decatur,Georgia

Overview

years of professional experience

Wipro

Tucker, Georgia

04.2022 - 09.2024

Wipro is a third-party company. I worked for Best Buy.
We scheduled appointments for the customers to have their homes serviced, set up deliveries, and sold Total Tech support.
Informed customers about products on website and managed sales.
I sent and received emails to customers, and performed follow-ups.
Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
Answered questions related to product availability or services provided upon request from customers.
Answered customer questions regarding products and resolved issues with order accuracy and quality.

Omni Interactions, Inc

Atlanta, GA/ Denver CO

09.2020 - 04.2022

I was a contractor for Omni
I worked for a company called Nations OTC.
We sent out cards for the elderly from their insurance companies
Day-to-day activity consisted of me taking inbound calls, checking emails, documenting accounts, and processing cards.
Troubleshoot and resolve problems with customer equipment in a very rapid manner
Analyze tickets and follow protocol to determine next steps, including immediate outreach and/or escalation.
Correctly escalate tickets to appropriate team(s) to resolve the issue.
Promoted high customer satisfaction by being personable and friendly.

Amazon

Atlanta, Georgia

06.2019 - 09.2020

Received daily delivery instructions and route assignments from dispatch.
Ensured accurate completion of all paperwork associated with deliveries.
Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
Loaded, secured, and unloaded cargo in a safe and timely manner.
Maintained accurate records of goods delivered and collected payments as required.
Adhered to all applicable traffic laws while driving delivery vehicle.
Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
Stayed up-to-date on changing local roads and construction areas that may affect routes.
Monitored fuel level throughout shift and refueled when necessary.
Notified customers of delays to decrease calls to support.

Alorica

Atlanta, Georgia

08.2018 - 06.2019

Participated in several projects for AT&T such as; mobility, collections, billing and assisting with sales
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
Tracked orders from start to finish to ensure timely delivery of goods or services.
Answered inbound calls, chats and emails to facilitate customer service.
Set up and activated customer accounts.
Answered customer inquiries and provided accurate information regarding products and services.

Central Park Christian School

Birmingham, AL

05.2013

Wipro

04.2022 - 09.2024

Omni Interactions, Inc

09.2020 - 04.2022

Amazon

06.2019 - 09.2020

Alorica

08.2018 - 06.2019

Central Park Christian School