Overview
Work History
Education
Skills
Timeline
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Cynthia Brown

Decatur,Georgia

Overview

6
6
years of professional experience

Work History

Customer Service Team Member / Sales

Wipro
Tucker, Georgia
04.2022 - 09.2024
  • Wipro is a third-party company. I worked for Best Buy.
  • We scheduled appointments for the customers to have their homes serviced, set up deliveries, and sold Total Tech support.
  • Informed customers about products on website and managed sales.
  • I sent and received emails to customers, and performed follow-ups.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
  • Answered questions related to product availability or services provided upon request from customers.
  • Answered customer questions regarding products and resolved issues with order accuracy and quality.

Work From Home Customer Service

Omni Interactions, Inc
Atlanta, GA/ Denver CO
09.2020 - 04.2022
  • I was a contractor for Omni
  • I worked for a company called Nations OTC.
  • We sent out cards for the elderly from their insurance companies
  • Day-to-day activity consisted of me taking inbound calls, checking emails, documenting accounts, and processing cards.
  • Troubleshoot and resolve problems with customer equipment in a very rapid manner
  • Analyze tickets and follow protocol to determine next steps, including immediate outreach and/or escalation.
  • Correctly escalate tickets to appropriate team(s) to resolve the issue.
  • Promoted high customer satisfaction by being personable and friendly.

Amazon Delivery

Amazon
Atlanta, Georgia
06.2019 - 09.2020
  • Received daily delivery instructions and route assignments from dispatch.
  • Ensured accurate completion of all paperwork associated with deliveries.
  • Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
  • Loaded, secured, and unloaded cargo in a safe and timely manner.
  • Maintained accurate records of goods delivered and collected payments as required.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
  • Stayed up-to-date on changing local roads and construction areas that may affect routes.
  • Monitored fuel level throughout shift and refueled when necessary.
  • Notified customers of delays to decrease calls to support.

Customer Service Representative

Alorica
Atlanta, Georgia
08.2018 - 06.2019
  • Participated in several projects for AT&T such as; mobility, collections, billing and assisting with sales
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Gathered customer feedback through surveys and used the data to improve customer service.
  • Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
  • Tracked orders from start to finish to ensure timely delivery of goods or services.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Answered customer inquiries and provided accurate information regarding products and services.

Education

High School Diploma -

Central Park Christian School
Birmingham, AL
05.2013

Skills

  • Excellent communication
  • Calm and composed in challenging situations
  • Outstanding customer service with empathy and compassion
  • Ability to take appropriate actions with little supervision
  • Passion for providing solutions to customers
  • Well organized
  • Excellent telephone etiquette and communication skills
  • Experience with Microsoft Office software
  • Detail-oriented with the ability to follow ticket protocol
  • Ability to multitask
  • Typing 30 WPM including 10 key
  • Flexible schedule
  • Active listening

Timeline

Customer Service Team Member / Sales

Wipro
04.2022 - 09.2024

Work From Home Customer Service

Omni Interactions, Inc
09.2020 - 04.2022

Amazon Delivery

Amazon
06.2019 - 09.2020

Customer Service Representative

Alorica
08.2018 - 06.2019

High School Diploma -

Central Park Christian School

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Cynthia Brown