Cynthia Brown
Decatur,Georgia
Overview
6
6
years of professional experience
Work History
Customer Service Team Member / Sales
Wipro
Tucker, Georgia
04.2022 - 09.2024
- Wipro is a third-party company. I worked for Best Buy.
- We scheduled appointments for the customers to have their homes serviced, set up deliveries, and sold Total Tech support.
- Informed customers about products on website and managed sales.
- I sent and received emails to customers, and performed follow-ups.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Communicated with dispatch regarding any changes in route schedule or delivery times due to traffic delays, weather conditions.
- Answered questions related to product availability or services provided upon request from customers.
- Answered customer questions regarding products and resolved issues with order accuracy and quality.
Work From Home Customer Service
Omni Interactions, Inc
Atlanta, GA/ Denver CO
09.2020 - 04.2022
- I was a contractor for Omni
- I worked for a company called Nations OTC.
- We sent out cards for the elderly from their insurance companies
- Day-to-day activity consisted of me taking inbound calls, checking emails, documenting accounts, and processing cards.
- Troubleshoot and resolve problems with customer equipment in a very rapid manner
- Analyze tickets and follow protocol to determine next steps, including immediate outreach and/or escalation.
- Correctly escalate tickets to appropriate team(s) to resolve the issue.
- Promoted high customer satisfaction by being personable and friendly.
Amazon Delivery
Amazon
Atlanta, Georgia
06.2019 - 09.2020
- Received daily delivery instructions and route assignments from dispatch.
- Ensured accurate completion of all paperwork associated with deliveries.
- Inspected delivery vehicle to ensure optimal safety and performance prior to each trip.
- Loaded, secured, and unloaded cargo in a safe and timely manner.
- Maintained accurate records of goods delivered and collected payments as required.
- Adhered to all applicable traffic laws while driving delivery vehicle.
- Delivered goods in a timely fashion while adhering to speed limits and other traffic regulations.
- Stayed up-to-date on changing local roads and construction areas that may affect routes.
- Monitored fuel level throughout shift and refueled when necessary.
- Notified customers of delays to decrease calls to support.
Customer Service Representative
Alorica
Atlanta, Georgia
08.2018 - 06.2019
- Participated in several projects for AT&T such as; mobility, collections, billing and assisting with sales
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Gathered customer feedback through surveys and used the data to improve customer service.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Tracked orders from start to finish to ensure timely delivery of goods or services.
- Answered inbound calls, chats and emails to facilitate customer service.
- Set up and activated customer accounts.
- Answered customer inquiries and provided accurate information regarding products and services.
Education
High School Diploma -
Central Park Christian School
Birmingham, AL05.2013
Skills
- Excellent communication
- Calm and composed in challenging situations
- Outstanding customer service with empathy and compassion
- Ability to take appropriate actions with little supervision
- Passion for providing solutions to customers
- Well organized
- Excellent telephone etiquette and communication skills
- Experience with Microsoft Office software
- Detail-oriented with the ability to follow ticket protocol
- Ability to multitask
- Typing 30 WPM including 10 key
- Flexible schedule
- Active listening
Timeline
Customer Service Team Member / Sales
Wipro
04.2022 - 09.2024
Work From Home Customer Service
Omni Interactions, Inc
09.2020 - 04.2022
Amazon Delivery
Amazon
06.2019 - 09.2020
Customer Service Representative
Alorica
08.2018 - 06.2019
High School Diploma -
Central Park Christian School