Cynthia Bullard
Elmira,NY
Summary
Accomplished professional with a proven track record at Arnot Ogden Medical Center, adept in Microsoft Office and prioritization. Excelled in enhancing customer sat through empathetic service and streamlined payment processes. Demonstrated expertise in HIPAA compliance and supply management, contributing to operational efficiency and data accuracy.
Overview
35
35
years of professional experience
Work History
Secretary
Arnot Ogden Medical Center
02.2017 - Current
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
- Promoted a positive image of the organization through clear communication both internally with colleagues and externally with clients.
- Assisted in registration of colleagues' conferences, workshops, and hotel stays.
- Utilized advanced software programs for data entry tasks that increased accuracy while minimizing errors.
- Updated spreadsheets and databases to track and report on incoming payments.
- Enhanced visibility of office policies by creating a daily procedure process.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed filing system, entered data and completed other clerical tasks.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
- Created invoices and maintained miscellaneous receiveables.
- Preformed daily deposits.
Cash Poster and Secretary
Arnot Medical Services
10.2005 - 02.2017
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Created and maintained welcome packet for new employees.
- Oversaw inventory of office supplies, ensuring availability and cost-efficiency.
- Managed incoming and outgoing mail.
- Assisted supervisor with special tasks on daily basis.
- Assisted with provider recertification.
- Expedited payment processing by promptly verifying daily receipts from multiple offices and entering cash receipts into accounting software.
- Matched purchase orders with invoices and recorded necessary information.
- posted Medicaid payments.
Customer Service Representative
HSBC Bank
06.1989 - 10.2005
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Assisted customers in navigating web-banking site.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
- Maintained up-to-date knowledge of product and service changes.
- Maintained and balanced cash drawer and vault daily to insure adequate supply of currency.
- Processed request for foreign currency exchange.
- Opened various accounts according to customer needs.
- Maintained and ordered supplies.
Education
Associate of Applied Science - Accounting
Central Pennsylvania Business School
Summerdale, PA05-1985
High School Diploma -
Williamson Jr - Sr High School
Tioga, PA06-1983
Skills
- Supply Restocking
- Multi-Line Phone Systems
- Spreadsheet Management
- Mail distribution
- HIPAA guideline compliance
- Payment posting
- Prioritization and time management
- Microsoft Office
Timeline
Secretary
Arnot Ogden Medical Center
02.2017 - Current
Cash Poster and Secretary
Arnot Medical Services
10.2005 - 02.2017
Customer Service Representative
HSBC Bank
06.1989 - 10.2005
Associate of Applied Science - Accounting
Central Pennsylvania Business School
High School Diploma -
Williamson Jr - Sr High School
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