Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cynthia Burgess

Athens,TN

Summary

Commercial Lines Account Manager at HUB International Mid-South, (formerly Wyatt Insurance Services, Inc.) with exceptional customer service skills and meticulous attention to detail. Prior banking experience used to enhance client interactions and resolve issues efficiently, fostering loyalty and repeat business. A fast learner committed to delivering accurate solutions in a fast-paced environment.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Commercial Lines Account Manager

HUB International Mid-South
04.2003 - Current


  • Serving as a front-line representative to clients, assessing their needs, providing information, resolving problems, and providing levels of service that ensure satisfaction and secure loyalty and repeat business.
  • Maintained organized records of client interactions, fostering efficient information retrieval and follow-ups.
  • Participated in training sessions to build knowledge on commercial insurance products and market trends.
  • Prepared and issued binders, proofs of insurance and endorsements for delivery to clients.
  • Reviewed audits of policies for accuracy to facilitate corrections between client and carrier.

Education

General

David Glasgow Farragut
Rota, Spain

Skills

  • Great customer service skills
  • Prior banking experience as a teller and mortgage loan processor
  • Use of multi line phone system
  • Working in a fast paced environment
  • Highly dependable
  • Excellent attention to detail
  • Fast learner

Certification

Property and Casualty Insurance License

Timeline

Commercial Lines Account Manager

HUB International Mid-South
04.2003 - Current

General

David Glasgow Farragut

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