Cynthia Burke
Summary
Driven Customer Specialist committed to providing quality service and timely issue resolution. Proficient communicator and detail-oriented. Accustomed to working in stressful, high-volume call environments while providing efficient and accurate support. Professional Customer Specialist motivated to provide highest quality customer experience. Strong administrative and organizational skills. Dedicated to increasing customer satisfaction and retention through efficient and accurate problem resolution. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
50
50
years of professional experience
Work History
Customer Care Specialist
Langway Nissan Of Newport
02.2023 - 01.2024
- Communicated with customers to identify needs and expectations.
- Navigated multiple computer systems and applications to find information.
- Kept accurate records to document service actions and discussions.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
-
Customer Service Associate Cashier
Home Depot
11.2020 - 01.2022
- Answered questions about store policies and addressed customer concerns.
- Kept detailed records of customer interactions to track and resolve issues quickly.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Maintained a clean and organized work space, ensuring a positive environment for both customers and colleagues.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Facility Specialist
Verizon Communications
05.1974 - 06.2012
- Collaborated with other departments to foster efficient use of facility space and resources.
- Developed a proactive approach to equipment maintenance, significantly reducing downtime due to malfunctions or repairs.
- Worked as technical support for technicians in field, coordinated with different departments, to make service moved off old cables or fiber equipment, onto newly placed poles, cables & fiber without affecting customers residential & business service outage and keep facilities running smoothly.
Education
High School Diploma -
Pilgrim High School
Warwick, RI06.1974
Skills
- Brand representation
- Administrative and Office Support
- Quality Assurance
- Understanding Customer Needs
- Money handling abilities
- Billing coordination
- De-Escalation Techniques
- Professional telephone demeanor
- Product and service knowledge
- Calm and Professional Under Pressure
- Multi-Line Phone Systems
- Billing Adjustments and Refunds
- Customer Relations
- Merchandise Orders and Exchanges
- Payment Processing
- Appointment Scheduling
- Inbound Customer Service
Timeline
Customer Care Specialist
Langway Nissan Of Newport
02.2023 - 01.2024
Customer Service Associate Cashier
Home Depot
11.2020 - 01.2022
Facility Specialist
Verizon Communications
05.1974 - 06.2012
High School Diploma -
Pilgrim High School
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