Cynthia Burnett
Dalton,GA
Summary
Results-oriented operations manager with a strong background in business process improvement and intercultural training at Southern New Hampshire University. Demonstrated expertise in data analytics and event organization, leading to enhanced organizational development and efficient outcomes. Proven ability to solve complex problems creatively while fostering collaboration in diverse team environments. Aiming to leverage these skills to drive impactful operational strategies.
Overview
5
5
years of professional experience
Work History
Business Student/Intern
Southern New Hampshire University
Marysville, WA
01.2023 - 09.2024
- Wrote and submitted reports on industry trends, prompting managers to develop business plans.
- Maintained positive working relationship with fellow staff and management.
- Recommended changes in pricing structures for various products and services based on market research findings.
- Analyzed financial statements and data to identify areas of improvement within the organization.
- Managed customer accounts by responding quickly to inquiries or complaints via phone or email.
- Utilized document management system to organize company files, keeping up-to-date and easily accessible data.
- Maintained relationships with vendors by negotiating contracts for goods or services at competitive rates.
Food and Beverage Manager
Woodside Country Club
Aiken, SC
01.2020 - 11.2022
- Supervised activities of dining room staff to maintain service levels and support guest needs.
- Resolved conflicts between staff members in a timely manner while maintaining professionalism.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Created and delivered orientation and training for new team members and professional development activities for experienced associates.
- Organized special events such as banquets, receptions, weddings and other social functions to ensure successful execution of services.
- Conducted weekly meetings with staff members to discuss performance goals and areas needing improvement.
- Assisted with catering requests from external clients when necessary by coordinating menus, staffing needs, delivery schedules.
Education
Associate of Science - Business Administration And Management
Southern New Hampshire University
Hooksett, NH09-2024
Skills
- Intercultural training
- Business process improvement
- Operations management
- Data analytics
- Product management
- Creative Problem Solving
- Organizational development
- Event organization
Timeline
Business Student/Intern
Southern New Hampshire University
01.2023 - 09.2024
Food and Beverage Manager
Woodside Country Club
01.2020 - 11.2022
Associate of Science - Business Administration And Management
Southern New Hampshire University
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