Cynthia Burrows
Philadelphia,PA
Summary
Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Business Consultant
Lincoln University
02.2024 - Current
- Delivered successful projects within tight deadlines, ensuring consistent client satisfaction and timely project completion.
- Led restructuring of organization internal processes, resulting in improved performance.
Supervisory Diversity/EEO Manager
US EPA – Region III
01.2010 - 12.2023
- Principal expert and advisor on Diversity and EEO on program and policy guidance and implementation
- Managed, planned and directed the Region 3 EEO and Diversity Programs
- Managed 2 EEO Specialists and 11 Special Emphasis Program Managers
- Assigned work, approved time and attendance, training, reports, and held performance discussions
- Designed, developed and implemented programs that further the goals of EEO to ensure the Region 3 program was consistent with the Model EEO Program as set forth in Management Directive 715 and adhered to nondiscriminatory employment practices with regards to race, national origin, age, color, religion, sex, disability, sexual orientation, and parental status
- Recommended corrective actions to the region
- Served as an EEOC Mediator, utilizing evaluative Alternative Dispute Resolution ("ADR") techniques in directed settlement conferences; assist the parties in reaching resolution.
Supervisory Equal Employment Opportunity Specialist
US EPA – Headquarters Office of Civil Rights
12.2013 - 03.2014
- Served as the principal expert and advisor on Affirmative Employment with regard to program and policy implementation
- Supervised 4 EEO Specialists, 1 staff attorney, and 1 Management Analyst, assigned work, approved time and attendance, training, reports, and held performance discussions
- Managed the preparation of the Agency’s Management Directive 715 (MD-715) submission to EEOC
- Advised PMOs on preparation of MD-715 plans and accomplishments
- Collaborated with the staff attorney to prepare the report, analyze the data
- Presented the report on the State of EEO for the Agency to the Administrator, Chief of Staff, Deputy Chief of Staff, and the Senior Management Team on MD-715 prior to submission
- Obtained concurrence and submitted the report to EEOC
- Managed development and implementation of No FEAR Act Training for the Agency.
Education
Master of Education - Education: Instructional Systems Design
Pennsylvania State University/Great Valley
Malvern, PA12.2003
Bachelor of Arts - Sociology
Howard University
Washington, DC05.1983
Skills
- Proficient in MS Word, Excel, PowerPoint, Publisher
- Mediator
- Facilitator
- Trainer
Certification
- Diversity & Inclusion – eCornell 2022
- Advanced Mediation – Cornell University 2000
- 7 Habits of Highly Effective People Facilitator – Franklin/Covey
Accomplishments
- Over 25 years of Diversity and Equal Employment Opportunity (EEO) experience
- Philadelphia Federal Executive Board (FEB) Partners in Equality Council Member 1997- 2023, Chairperson 2017 - 2021
- 23 years of Mediation experience (EPA & Philadelphia Equal Employment Opportunity Commission)
- Over 25 years of Facilitation
- EEO Counselor – Agency Senior Management level complaints
- Numerous presentations for various conferences
- Honored by FEB, Government in Excellence Awards, 05/19
- Regional Honor Award, Instructor of the Year, 2018
Awards
- Government in Excellence Awards – Certificate of Appreciation, 2019
- Region 3 Honor Award, Instructor of the Year (2018)
References
Upon request
Training
Increase Psychological Safety with Mindful Communication – co-facilitated for the 2023 EEO/Diversity Day of Training
Affiliations
- Zeta Phi Beta Sorority, Inc.
- I Choose To Win Non Profit, Board Member
Timeline
Business Consultant
Lincoln University
02.2024 - Current
Supervisory Equal Employment Opportunity Specialist
US EPA – Headquarters Office of Civil Rights
12.2013 - 03.2014
Supervisory Diversity/EEO Manager
US EPA – Region III
01.2010 - 12.2023
Master of Education - Education: Instructional Systems Design
Pennsylvania State University/Great Valley
Bachelor of Arts - Sociology
Howard University
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