Cynthia Buzak
Wendell,NC
Summary
Results-driven Branch Manager and Lending Specialist with extensive expertise in branch operations, audit compliance, and business banking. Proven track record of enhancing sales performance and customer service satisfaction while streamlining operational efficiency. Core competencies include strategic planning, team leadership, and risk management. Aiming to leverage skills to drive growth and profitability in a dynamic financial institution.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Branch Supervisor
First Carolina Bank
Raleigh, NC
12.2022 - Current
- Encourage employee development through training, coaching and motivational strategies.
- Design sales and service strategies to improve revenue and retention.
- Provide leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Consult with managers to resolve problems relating to employee performance, office equipment and work schedules.
- Participate in subordinates' tasks to facilitate productivity or help overcome difficulties.
- Recruit, interview, and select employees to fill vacant roles.
- Review employees' work to check adherence to quality standards and proper procedures.
- Implement policies and standards in conjunction with management to streamline internal processes.
Commercial Banking Sales Specialist
First Citizens Bank
Raleigh, NC
03.2021 - 12.2022
- Provided lending support to commercial lenders; processed commercial loan requests from preflight to closing; prepared loan documents by template as well as customized loan agreements; ordered appraisals, environmental reports, UCC searches; worked as liaison between lenders and attorneys; assisted lender in additional tasks as needed.
- Assisted in commercial client portfolio reviews: obtained updated financial information, obtained necessary documentation to perform global assessments and covenant reviews, tracked and dispositioned maturing credit lines and loans.
- Monitored past due credits: communicated, reported, and followed up on portfolio past dues.
- Ongoing Customer Service/Office Support; coordinated opening of deposit accounts and other banking services with branch partners; assisted with customer servicing requests and problem resolution.
Financial Sales Manager
First Citizens Bank
Wendell, NC
08.2019 - 03.2021
- Evaluated branch and partner goals with reference to sales and referral objectives.
- Generated monthly sales forecasts using Motivator tracking program; analyzed actual versus forecasts and implemented measures to increase forecast accuracy.
- Coached, motivated, and developed team of direct reports to achieve full potential and meet business objectives through use of several techniques - to include sales/referral notebooks, weekly one on one sessions, and real time coaching.
- Established, enforced, and optimized departmental procedures and goals to maximize team performance and productivity. Worked closely with Operations Supervisor to ensure branch maintained operational soundness.
- Planned and updated work schedules for optimal coverage of expected business needs.
- Networked within the Wendell community as well as surrounding areas to identify and capitalize on business opportunities.
- Built strong rapport with new and existing clients to better serve financial needs and promote branch loyalty.
Relationship Banking Manager
North State Bank
Raleigh , NC
03.2019 - 08.2019
- Built strong relationships with new and existing clients – resulting in better served financial needs and discovery of additional opportunities.
- Prepared operational/risk reports; audited branch operations.
- Planned and executed promotional events in the Downtown Raleigh market.
- Evaluated transactions and account openings – monitoring compliance with government guidelines
Financial Center Manager
Capital Bank/First Horizon
Raleigh, NC
05.2018 - 03.2019
- Continually performed in top 5 of Triangle/Mid-Atlantic East region in proactive revenue, including mortgage and wealth referrals.
- Consistently received an "A" audit on internal branch operations.
- Successfully partnered with other department leaders to promote sales and service as shown on the monthly Gallop surveys.
- Implemented weekly coaching sessions for financial center staff using a variety of methods.
Education
Social Work
Appalachian State University
1993
Skills
- Team building and leadership
- Client relationship management
- Sales development
- Branch operations
- Internal auditing
- Process evaluations
- Financial records review
- Excellent communication skills
- Excellent time management skills
- Recruiting and hiring
- Performance tracking
Certification
Notary Public
Timeline
Branch Supervisor
First Carolina Bank
12.2022 - Current
Commercial Banking Sales Specialist
First Citizens Bank
03.2021 - 12.2022
Financial Sales Manager
First Citizens Bank
08.2019 - 03.2021
Relationship Banking Manager
North State Bank
03.2019 - 08.2019
Financial Center Manager
Capital Bank/First Horizon
05.2018 - 03.2019
Social Work
Appalachian State University
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