Cynthia Calderon
San Diego,CA
Summary
Successful at completing intakes. Strong knowledge of program policies and resources. Compassionate Case Manager with substantial background in social work and providing support to vulnerable populations. Skills include crisis management, care coordination, and advocacy for clients' rights and needs. Demonstrated ability to establish trust with clients while effectively managing high caseloads. Notable impact on improving client well-being through personalized care plans and resource allocation.
Overview
6
6
years of professional experience
Work History
Community Assistant Manager
Related Affordable
National City
04.2024 - Current
- Responsible for the overall operation of the property, and the day-to-day implementation of policies, procedures, and programs that ensure a well-managed, well-maintained building, and ensure compliance with all applicable regulatory agencies, and federal, state, and local laws. TCAC
- Verified income and assets, and completed the file initial/recertification for each applicant.
- Monitored the timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Handled tenant complaints promptly and appropriately, calling in repairmen and other support services as needed.
- Completed mail-merge letters and notices to residents and posted official notices when needed.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Maintained and updated waitlist.
- Interviewed potential tenants, conducted background checks, and processed verifications.
- Assisted Property Manager with rent payments and weekly reports.
Case Manager
Father Joe's Village
San Diego, CA
09.2023 - 04.2024
- Participated in interdisciplinary team meetings to discuss treatment options.
- Assisted clients in setting realistic goals and developing action plans.
- Maintained accurate case records and documentation according to agency guidelines.
- Facilitated communication between clients, families, caregivers, social services and other agencies to ensure client needs were met.
- Advocated for clients by obtaining information regarding treatment options and clinical status.
- Provided referrals to appropriate health care providers or other community resources.
- Implemented crisis intervention strategies as needed to address emergent client issues.
Residential Coordinator II
Father Joe's Village
San Diego
01.2022 - 09.2023
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Juggled multiple projects and tasks to ensure high quality and timely delivery.
- Worked closely with case managers to support and reinforce client's service plan, maintained ongoing communication on client progress and accompanied clients to key appointments
- Verified income and completed TCAC for 3 different programs.
Residential Coordinator I
Father Joe's Village
05.2020 - 01.2022
- Conducted regular rounds to keep residents and areas safe and secure.
- Assigned beds to clients.
- Conducted and performed client intake services.
- Maintained accurate records and documented client data in company databases.
- Made referrals to utilize program resources for client's needs.
Customer Service Representative
San Diego 211
08.2019 - 03.2020
- Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
- Documented customer correspondence to track requests, problems and solutions.
- Helped clients navigate online systems within established frameworks to obtain services.
- Updated customer accounts, addresses and contact information within call management databases.
Education
Associate of Arts - Social Work
San Diego City College
San Diego, CA05-2025
High School Diploma -
Charter School of San Diego
San Diego, CA06.2009
Skills
- Bilingual
- Active Listening
- Multitasking and Organization
- Team collaboration
- Case management
- Conflict resolution
- Crisis intervention
Timeline
Community Assistant Manager
Related Affordable
04.2024 - Current
Case Manager
Father Joe's Village
09.2023 - 04.2024
Residential Coordinator II
Father Joe's Village
01.2022 - 09.2023
Residential Coordinator I
Father Joe's Village
05.2020 - 01.2022
Customer Service Representative
San Diego 211
08.2019 - 03.2020
Associate of Arts - Social Work
San Diego City College
High School Diploma -
Charter School of San Diego
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