Cynthia Calderon
Las Cruces,NM
Summary
Certified Medical Assistant with extensive experience at Amador Health Center, excelling in patient care and communication. Proven ability to enhance patient satisfaction through compassionate service and efficient medical assistance. Skilled in specimen collection and HIPAA compliance, with a strong commitment to fostering a positive healthcare environment. Fluent in English and Spanish, ensuring effective patient interactions.
Overview
12
12
years of professional experience
Work History
Certified Medical Assistant /Certified Phlebotomy Technician
Amador Health Center
11.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Called and faxed pharmacies to submit prescriptions and refills.
- Provided compassionate care for patients, addressing their concerns and ensuring a positive experience.
- Responsible for drawing the patients blood and sending blood specimens to laboratories.
- Communicated clearly and effectively with patients to verify information, determine purpose of visit and record medical history.
- Prepared and administered medications to alleviate patient symptoms.
- Improved patient satisfaction by providing efficient and accurate medical assistance during appointments.
- Coordinated with other healthcare professionals for patient referrals, ensuring a seamless transition and continuation of care.
- Promoted office efficiency, coordinating charts, completing insurance forms, and helping patients with diverse needs.
- Directed patients to examining rooms and coordinated transportation assistance as necessary.
- Streamlined communication between healthcare providers, facilitating timely treatment plans and decision making.
- Educated patients on preventative care measures, effectively reducing the risk of future health complications.
- Educated patients by providing medication and diet information and clarifying physicians' orders, answering questions thoroughly.
- Performed medical records management, including filing, organizing and scanning documents.
- Responsible for administering medication and injections.
- Documenting in patients charts
- Submitting insurance prior authorizations
- Wound care
- Patient care coordinating
- Client navigating
- Supply ordering
- EMR Athena Software experienced
- Handling emails and phone calls
- Telehealth/telephonic experienced
- Assisted physicians with various procedures, ensuring comfort and accuracy for optimal patient outcomes.
- Collected and documented patient medical information such as blood pressure and weight.
Certified Phlebotomy Technician
Sonora Quest Laboratories
08.2020 - 04.2021
- Maintained sterile environments for safe and effective sample collection, reducing contamination risks.
- Implemented infection prevention measures while conducting venipunctures or capillary punctures on diverse populations.
- Enhanced patient comfort by maintaining a calm and professional demeanor during blood draw procedures.
- Consistently followed hospital protocol for proper disposal of biohazardous waste materials, ensuring safety compliance.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Validated blood and specimen collection orders, alerting nurses, or physicians of discrepancies between order and nursing station logs.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Evaluated and determined the most appropriate venipuncture site to minimize patient discomfort during blood collection procedures.
- Organized daily work based on collection priority.
- Exhibited strong interpersonal skills when interacting with patients from various cultural backgrounds to establish rapport quickly.
- Upheld strict confidentiality standards to protect sensitive patient information in accordance with HIPAA regulations.
- Increased patient satisfaction by addressing concerns and answering questions about the phlebotomy process.
- Quantum program experienced
- Attending to emails and phone calls.
Front Office Supervisor
Mountain View Children Center
09.2018 - 06.2020
- Trained new front office staff, ensuring thorough understanding of hotel policies and procedures.
- Developed strong relationships with repeat customers through personalized service and attention to detail in meeting their needs.
- Conducted regular performance evaluations for front office staff to foster professional growth and development opportunities.
- Promoted positive work environment by fostering teamwork among front office staff members.
- Organized staff scheduling effectively to maintain appropriate coverage during peak hours without compromising service quality.
- Enhanced guest satisfaction by efficiently managing front office operations and addressing customer concerns promptly.
- Dispersed petty cash to employees and collected and managed receipts.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Maintained accurate financial records, including daily reports on sales transactions, cash drawer balances, and room charges.
- Achieved high-quality service by maintaining open communication channels among team members.
- Assisted guests with special requests, demonstrating excellent problem-solving skills and a commitment to customer satisfaction.
- Collaborated with housekeeping and maintenance teams to ensure room availability and quality standards were met.
- Monitored occupancy rates to maximize revenue while maintaining exceptional guest experience.
- EMR Athena software experienced.
Certified Medical Assistant
Mountain View Hospital
04.2016 - 09.2018
- Worked in Med Surg 2 floor
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Conducted preliminary patient evaluations measuring weight, temperature and blood pressure.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
Certified Medical Assistant
La Clinica De Familia Inc.
03.2014 - 03.2016
- Reduced wait times for patients by maintaining an organized schedule and swiftly preparing examination rooms.
- Enhanced clinic efficiency by thoroughly documenting patient information and updating electronic health records.
- Taught patients about medications, procedures, and care plan instructions.
- Increased patient safety by meticulously following infection control protocols and maintaining a sterile environment.
- Consistently maintained up-to-date certifications, demonstrating dedication to professional development and quality patient care.
- Facilitated continuity of care through proper scheduling of follow-up appointments based on physician recommendations.
- Enhanced patient outcomes by providing knowledgeable education on procedures, medications, and other physician instructions.
- Optimized inventory management, ordering supplies as needed while minimizing waste and adhering to budget constraints.
- Implemented improvements in workflow processes that led to increased productivity amongst staff members.
- Obtained client medical history, medication information, symptoms, and allergies.
- Expedited insurance claims processing by verifying coverage details and submitting accurate documentation in a timely manner.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Oriented and trained new staff on proper procedures and policies.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
- Collected pertinent data and calculations to aid physician in interpreting results.
Certifided Medical Assistant/Office Medical Surgical Assistant
Vein and Skin Center; Dr.Paul Cooney
01.2013 - 03.2014
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
Education
Amador Health Center
Associates - Health Care Administration
Computer Career Center A Division Vista College
Las Cruces, NM05-2013
High School Diploma -
Onate High School
Las Cruces, NM05-2012
Skills
- HIPAA compliance
- Medical terminology; Anatomy and physiology
- Specimens collection and processing; administering meds
- Patient scheduling; 2 years of telehealth/telephonic experience
- Fluent in English and Spanish
- Excellent people skills, customer service skills and thrives on helping solve problems; verbal and written
- 2 years of experience in behavioral health and med management settings
- Strong attention to detail and proficient at running and handling office equipment
- Good filing, charting, documenting and organizational skills
- Works in a fast proper pace
- Responsible and respectful
- Typing skills 100 words in a minute
- Organized
- Familiar with ICD-9 and 10 codes and CPT codes
Timeline
Certified Medical Assistant /Certified Phlebotomy Technician
Amador Health Center
11.2021 - Current
Certified Phlebotomy Technician
Sonora Quest Laboratories
08.2020 - 04.2021
Front Office Supervisor
Mountain View Children Center
09.2018 - 06.2020
Certified Medical Assistant
Mountain View Hospital
04.2016 - 09.2018
Certified Medical Assistant
La Clinica De Familia Inc.
03.2014 - 03.2016
Certifided Medical Assistant/Office Medical Surgical Assistant
Vein and Skin Center; Dr.Paul Cooney
01.2013 - 03.2014
Amador Health Center
Associates - Health Care Administration
Computer Career Center A Division Vista College
High School Diploma -
Onate High School
Similar Profiles
Susan M. StimpsonSusan M. Stimpson
Patient Services Representative II at Sutter Amador Surgery CenterPatient Services Representative II at Sutter Amador Surgery Center
Leona JewLeona Jew
Editorial Board Member at Amador Valley Journalism/Amador Valley TodayEditorial Board Member at Amador Valley Journalism/Amador Valley Today
Savannah PorterfieldSavannah Porterfield
Education Specialist, Mild/Moderator at Amador County Unified School DistrictEducation Specialist, Mild/Moderator at Amador County Unified School District
Evelyn GonzalesEvelyn Gonzales
Receptionist Floater at Mountain View HospitalReceptionist Floater at Mountain View Hospital
Ernest AguileraErnest Aguilera
Field Test Office 5 Supervisor at Center for CountermeasuresField Test Office 5 Supervisor at Center for Countermeasures