Cynthia Campbell
Victorville,CA
Summary
Dedicated customer service professional with extensive experience in managing operations and training staff within high-volume environments. Skilled in maintaining accurate records, resolving customer concerns, and ensuring compliance with policies. Seeking to contribute expertise in customer service and team leadership in a role that values efficiency and satisfaction.
Overview
1
1
Certification
11
11
years of professional experience
Work History
Shift Supervisor
Trinity Services Group
California City
10.2025 - Current
- Supervise daily operations and coordinate workflow for staff in a fast-paced environment.
- Ensuring operational efficiency and compliance with company policies.
- Completed and maintained accurate daily reports, production records, and inventory documentation to support operational transparency.
- Trained, coached, and supported employees and detainees to enhance quality performance and adherence to procedures.
- Monitor inventory, order supplies, and maintain accurate records.
- Resolved operational issues promptly, ensuring professionalism and attention to detail in fast-paced environment.
- Ensure compliance with federal, state, and company regulations.
- Communicate effectively with management, coworkers, and multiple departments to maintain efficient operations.
- California City Immigration Processing Center
Cook Supervisor
The GEO Group
Adelanto, CA
08.2015 - 09.2025
- Supervised employees and detainees, delegating daily assignments to optimize operational efficiency.
- Trained new employees on policies, procedures, safety standards, and operational requirements.
- Resolved issues effectively in fast-paced, high-pressure environment to maintain service standards.
- Ensured adherence to company policies, state regulations, and security procedures to uphold operational integrity.
- Managed inventory, ordering, and supply documentation.
- Maintained detailed records, reports, inventory logs, and documentation with a high degree of accuracy.
- Assisted staff, and outside agencies while providing professional and courteous service.
- Escorted detainees between dorms and pods for secure transportation.
Education
CNA - Nursing
Chaffey College
Rancho Cucamonga, CASkills
- Policy & Procedure Compliance
- Inventory and Documentation Management
- Cash Handling & Payment Processing
- Office Administration
- Data Entry & Recordkeeping
- Accuracy & Attention to Detail
- Problem Solving
- Customer Service Excellence
- Team Leadership & Staff Training
- Supervisory leadership experience
- Effective team communication
- Conflict Resolution
- Verbal and Written Communication
- Confidential information handling
- Calm under pressure
Certification
ServSafe Food Handler Certification, CPR & First Aid Certified (if applicable), Current ICE and Homeland Security Background Clearance
Timeline
Shift Supervisor
Trinity Services Group
10.2025 - Current
Cook Supervisor
The GEO Group
08.2015 - 09.2025
CNA - Nursing
Chaffey College