Cynthia Campos

• Company Overview: Room Service Food & Nutrition
• Assist in scheduling and training of Room Service Call Center Staff
• Assist in development and enforcement of policies and procedures to achieve operation standards and maintain consistency
• Provide technical support, enters data and utilizes FSS/NSS for the development and implementation of food service and nutrition components of the computer systems for RS
• Assists in systems support and upgrades in conjunction with department and institutional IT staff for the development and implementation of CBORD computer systems
• Provide technical support, supervise and coordinate of daily operations related to purchasing, receiving, inventory, food/formulary processes, cost and quality control
• Trained as a Requisition Operator; Assists with information for IDT's for products and services provided for Room Service
• Maintains records related to distribution of food and supplies to other units; revenue and expenses by category for weekly and monthly reconciliation
• Participate in PI quality control and product development component
• Interact with vendors for pricing and product inquires
• Reconsolidates purchases and invoices with vendors
• Provides administration support to department and other tasks as assigned
• Room Service Food & Nutrition

• Led troubleshooting efforts for complex technical issues, resulting in faster resolution times for end users.
• Provide technical support for the development and implementation of food service and nutrition components of the computer systems for Room Service.

• Enters data and utilizes FSS/NSS to generate information required for Room Service operation.
• Obtains information required to develop and maintain current, accurate data in Room Service systems.

• Provide technical support for system support of daily operations related to purchasing, receiving inventory, food production and distribution, cost, and quality control.
• Enters receiving reports, processes invoices, provides itemized reports of all transactions.
• Assists with information for IDT’s for products and services provided for Room Service.
• Develop and maintain databases and spreadsheets to support Room Service operations, including data entry and report generation.
• Assist in ensuring accuracy of information and correcting discrepancies.
• Maintains records related to distribution of food and supplies to other units.
• Maintains revenue and expenses by category for weekly and monthly reconciliation.
• Participate in quality control and product development components of Room Service.
• Assist in training and supporting system users. Assists in systems support and upgrades in conjunction with department and institutional IT staff.

**Service Commitment:*

• We prioritize providing exceptional service to our stakeholders, which includes patients, caregivers, colleagues, and one another. Our approach is centered on safety, courtesy, accountability, efficiency, and innovation.

**Room Service Support:**

• Assist patients and guests in selecting meals and nourishments from the Room Service menu.
• Facilitate communication and execution of physician orders and relevant patient care data.
• Enhance the quality and efficiency of telecommunications services, manage Room Service operations, and improve patient nutrition care and satisfaction.

**Tube Feeding Preparation:**

• Calculate enteral feeding preparations according to physician orders.
• Generate patient billing for tube feedings and nutritional supplements.
  - Maintain sanitation in tube feeding preparation areas and ensure cleanliness of equipment.
• Record refrigerator temperatures and properly discard or relocate food items in accordance with food safety guidelines.
• Adhere to safe food handling and sanitation procedures at all times.
• Conduct inventory checks and restock the supplement and tube feeding preparation areas as necessary.
• Receive deliveries of nutritional supplements and ensure proper storage.
• Place orders for nutritional supplements as needed.
• Dispense nutritional supplements to patients.
• Provide service to patients and guests in selection of Room Service meals and nourishments

• Provide administrative and secretarial support for the department or division, which includes answering telephone calls, assisting visitors, and addressing or directing various administrative inquiries and problems.
  
• Create schedules and coordinate meetings, interviews, appointments, events, and similar activities for supervisors, including managing travel and lodging arrangements.
  
• Serve as the coordinator for records management, filing, office supplies, inventory, purchasing, and equipment maintenance logs and scheduling.

Purchaser for departments:
• Successfully provided quotes, warranty documents, and contracts.
• Diligently approved timesheets and payroll while ensuring that permit requirements are always up to date.
• Efficiently processed monthly expense reports with supporting documents, ensuring adherence to budget constraints.
• Managed the record book with precision and accuracy.

• Spearheaded the modernization and enhancement of operational procedures, driving significant increases in efficiency and profitability while rigorously controlling costs, including labor, and eliminating waste.
• Ensured strict adherence to company standards and compliance requirements for operations and cleanliness across all areas.
• Proactively managed employee schedules, efficiently handled time-off requests, and arranged timely coverage for short shifts.
• Played a pivotal role in training and mentoring new employees, elevating overall team performance.
• Supervised staff to guarantee unwavering quality compliance with company standards for food and service.
• Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
• Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.