Cynthia Cannici
Conway,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Results-driven professional provides customers with tailored solutions to meet needs. Successfully establishes relationships with customers and delivers quality service. Agile individual with excellent communication and customer service skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Health Insurance Agent
TTEC
09.2021 - 07.2024
- Developed relationships with providers and networks to achieve favorable client coverage
- Managed a large client base efficiently by utilizing CRM software and maintaining organized records
- Educated clients on insurance policies and procedures
- Consistently exceeded sales targets by thoroughly understanding each client's unique needs and providing tailored solutions
- Provided exceptional customer service, leading to numerous referrals and a growing client base
- Educated clients about health insurance coverage options, benefits and costs
- Analyzed customer needs to provide customized insurance solutions
- Answered inbound calls from existing and future policyholders to answer inquiries and discuss insurance options
- Worked effectively in fast-paced environments
- Passionate about learning and committed to continual improvement.
Health Insurance Agent
Broadpath
06.2019 - 09.2021
- Managed a large client base efficiently by utilizing CRM software and maintaining organized records
- Performed needs analysis to obtain information required to make appropriate health insurance product recommendations
- Educated clients on the intricacies of their health insurance policies, empowering them to make informed decisions
- Educated clients on insurance policies and procedures
- Worked well in a team setting, providing support and guidance
- Worked effectively in fast-paced environments
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
Customer Service Representative
Amazon
02.2018 - 06.2019
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information
- Handled customer inquiries and suggestions courteously and professionally
- Utilized customer service software to manage interactions and track customer satisfaction
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
NJOY
01.2015 - 10.2018
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike
- Developed strong product knowledge to provide informed recommendations based on individual customer needs
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues
- Exceeded performance metrics consistently, earning recognition as a top performer within the team
- Improved communication between departments by facilitating interdepartmental meetings focused on problem-solving strategies for common issues affecting customers' experiences
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business
- Assisted customers in navigating company website and placing online orders, improving overall user experience
- Updated account information to maintain customer records
- Analyzed customer service trends to discover areas of opportunity and provide feedback to management
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor
- Processed customer service orders promptly to increase customer satisfaction
- Trained new personnel regarding company operations, policies and services.
Education
Associate of Science - Accounting And Business Management
Mississippi Gulf Coast Community College
Perkinston, MS05.1993
Skills
- Effective Communication
- Goal Setting
- Reliability
- Problem-solving aptitude
- Attention to Detail
- Multitasking
- Self Motivation
- Health Insurance Knowledge
Certification
AHIP, 12/01/25
Timeline
Health Insurance Agent
TTEC
09.2021 - 07.2024
Health Insurance Agent
Broadpath
06.2019 - 09.2021
Customer Service Representative
Amazon
02.2018 - 06.2019
Customer Service Representative
NJOY
01.2015 - 10.2018
AHIP, 12/01/25
Associate of Science - Accounting And Business Management
Mississippi Gulf Coast Community College
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