Cynthia Carbajal
San Diego,CA
Summary
Nationally Certified Pharmacy Technician with 7 years of experience in retail and outpatient pharmacy environments. Capable pharmacy team member proficient in assisting pharmacists with preparing prescriptions and meeting customer needs. Safety-oriented and well-organized with solid experience coordinating with insurance providers, prescribers and individuals to address issues. Good relationship-building and multitasking skills.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Pharmacy Technician
University Medical Center, UMC
04.2016 - 09.2019
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Collected co-payments or full payments from customers.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Welcomed customers to pharmacy and answered questions relating to prescriptions and over-the-counter products.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Maintained customer satisfaction with forward thinking strategies focused on addressing customer needs and resolving concerns.
- Gained knowledge through daily use of the Texas State Drug Tracking website for controlled substances to assist pharmacist in proper patient maintenance of controlled medications.
Pharmacy Discharge Representative
Integris Southwest Medical Center
07.2014 - 08.2015
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Investigated and resolved customer inquiries and complaints quickly.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Delivered prompt service to prioritize customer needs.
- Responded proactively and positively to rapid change.
- Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
- Educated customers about billing, payment processing and support policies and procedures.
- Promptly responded to inquiries and requests from prospective patients.
- Collaborated with staff members to enhance customer service experience and exceed team goals.
- Developed and updated databases to handle customer data.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Investigated and resolved accounting, service and delivery concerns.
- Developed one on one patient interaction and customer service with patients in recovery stage of outpatient surgery as well as discharging patients from varying hospital floors.
Pharmacy Technician
Integris Medical Center Baptist & Southwest
02.2014 - 08.2015
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Managed opening and closing duties for pharmacy.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Helped pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Monitored ordering of pharmacy medication stock to maintain streamlined inventory and low overhead.
- Coordinated with physicians and insurance agency representatives for speedy resolution of prescription discrepancies.
- Developed and implemented improvements to pharmacy organization system.
- Liaised with other pharmacies to eliminate issues related to product expiration.
Pharmacy Technician
Walgreen's Pharmacy
11.2012 - 01.2014
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Collected co-payments or full payments from customers.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Resolved third-party billing, computer system and customer service issues.
- Set up and modified patient profiles to include current medications and insurance details.
- Prepared packaging and labels for prescriptions, verifying accuracy of dosage, side effects, interactions, and refill instructions.
- Coordinated verification and filling of more than 900 daily prescriptions in high-volume retail pharmacy environment.
Floor Manager/Pharmacy Technician
Med-X Pharmacy
04.2012 - 10.2012
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Counted and labeled prescriptions with correct item and quantity.
- Entered and processed patients' prescriptions into internal system.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Counted, measured and compounded medications following standard procedures.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Set up and modified patient profiles to include current medications and insurance details.
- Located and measured medications according to prescription information, making modifications as instructed by pharmacists and providers.
Services Operations Assistant
AAFES
04.2011 - 05.2012
- Managed day-to-day department operations with effective workflow coordination.
- Solved problems timely and effectively, ensuring client satisfaction.
- Provided administrative support with accurate document preparation and data entry.
- Assisted operations manager with planning of routine operations and special projects.
- Collaborated with other departments to foster smooth operation of daily processes.
- Contributed to development of operational procedures to improve efficiency and accuracy.
- Assisted with facility scheduling and customer service.
- Analyzed and reported on operational data to identify trends and issues.
- Processed invoices to support timely fulfillment and payment.
- Managed and maintained file system covering expenses, reports, and support documentation.
- Prepared and delivered operational performance reports to inform management.
- Completed daily logs for management review.
- Performed wide-ranging administrative, financial and service-related functions.
- Proofread and edited documents for accuracy and grammar.
Customer Service Representative
West Telemarketing
08.2008 - 11.2008
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Technical Support Agent
Volt Services Group
12.2007 - 08.2008
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Explained technical information in clear terms to promote better understanding for non-technical users.
- Walked individuals through basic troubleshooting tasks.
- Documented support interactions for future reference.
- Created user accounts and assigned permissions.
- Responded to customer inquiries and provided technical assistance over phone.
- Broke down and evaluated user problems, using test scripts, personal expertise, and probing questions.
Customer Service Representative
Redcats USA
10.2006 - 10.2007
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Responded to customer requests for products, services, and company information.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Processed customer service orders promptly to increase customer satisfaction.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Investigated and resolved customer inquiries and complaints quickly.
- Met customer call guidelines for service levels, handle time and productivity.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Education
Certification - Pharmacy Technician
Heritage College
Oklahoma City, OK04.2012
Skills
- Bilingual - English and Spanish
- Patient Education
- Quality Control Analysis
- High-Volume Environments
- FDA and HIPAA Compliance
- HIPAA
- Microsoft Office
- Verifying Orders
- Secure Storage of Medications
- Team Collaboration
- Medication and Equipment Invoicing
- Serve Customers
- Medicare and Medicaid Processes
- Ordering and Stocking Medications
- Supporting Pharmacy Operations
- Pharmacy Records Management
- Point-of-Sale (POS) Software
- Prescription Pricing
- Cash Register Operation
- Billing and Reimbursement Software
- Typing Medication Labels
- Time Management
- Updating Medication Histories
- Reviewing Patient Information
- Assisting Pharmacists
- Prescription Refill Fulfillment
- Customer Identification Checks
- Resolving Customer Issues
- Quality Assurance and Control
- Drug Storage Procedures
- Insurance Claim Processing Software
- Manual and Automated Medication Dispensing
- Proper Labeling Procedures
- Pharmaceuticals Mixing
- Equipment Cleaning and Maintenance
- Patient Confidentiality
- Records Preparation
- Prescriptions Management
- Preparing Bubble Packs
- Problem-Solving Skills
Certification
- CPhT - Certified Pharmacy Technician
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Pharmacy Technician
University Medical Center, UMC
04.2016 - 09.2019
Pharmacy Discharge Representative
Integris Southwest Medical Center
07.2014 - 08.2015
Pharmacy Technician
Integris Medical Center Baptist & Southwest
02.2014 - 08.2015
Pharmacy Technician
Walgreen's Pharmacy
11.2012 - 01.2014
Floor Manager/Pharmacy Technician
Med-X Pharmacy
04.2012 - 10.2012
Services Operations Assistant
AAFES
04.2011 - 05.2012
Customer Service Representative
West Telemarketing
08.2008 - 11.2008
Technical Support Agent
Volt Services Group
12.2007 - 08.2008
Customer Service Representative
Redcats USA
10.2006 - 10.2007
Certification - Pharmacy Technician
Heritage College
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