Cynthia Carlson
Shiocton,WI
Summary
Dynamic professional with a proven track record at Ben's Small Engine, excelling in customer service and team collaboration. Demonstrated strong organizational skills and adaptability while enhancing operational efficiency.
Overview
1
1
Certification
Work History
Parts and Sales Counter
Ben's Small Engine
- Assisted customers in selecting appropriate small engine equipment and accessories.
- Conducted routine maintenance and repairs on small engines to ensure optimal performance.
- Operated diagnostic tools to identify mechanical issues and recommend solutions.
- Implemented organizational systems for tools and parts, improving workplace efficiency and accessibility.
- Provided training and guidance to new staff on safety protocols and equipment handling.
- Collaborated with team members to streamline processes and enhance overall efficiency.
- Crosstrained in other departments as needed, demonstrating adaptability and commitment to the success of the store team.
- Assisted in training of new staff on proper counting techniques and procedures.
- Shared best practices with colleagues to enhance overall counting accuracy.
- Utilized counting machinery and software efficiently, optimizing task completion times.
- Continuously sought feedback to improve counting skills and techniques.
- Performed calibrations and adjustments on measuring instruments for accurate results.
- Documented measurements, inspections and test results in electronic logbooks and spreadsheets to enable tracking and maintain accurate records.
- Collaborated with other departments to ensure accuracy of all measurements.
- Weighed and measured Type materials and updated records with collected data.
- Used calipers, micrometers and rulers to measure products, maintaining accurate records.
- Maintained recycling collection sites to handle reclaimable waste from Type production.
- Checked loads to identify contents and unauthorized or highly regulated materials.
- Identified issues and developed solutions to improve quality control.
- Performed root cause analysis to implement corrective actions for discrepancies.
- Enhanced customer experience by providing accurate and swift counting services.
- Fostered culture of accuracy and diligence within counting team, setting positive example for peers.
- Improved store operations with meticulous attention to detail during inventory audits.
- Collaborated with team members to identify discrepancies and resolve issues promptly.
- Supported loss prevention efforts by accurately tracking merchandise.
- Played key role in year-end inventory counts, contributing to accurate financial reporting.
- Participated in regular team meetings to discuss improvements in counting processes.
- Adapted to various counting environments, showcasing flexibility and versatility.
- Maintained cleanliness and organization of counting area, promoting positive work environment.
- Facilitated smooth audit process, preparing detailed reports on stock and cash flow.
- Ensured compliance with safety regulations during all counting tasks.
CSR/Manager
Select Management Resources, Aka LoanMax
2007 - 2016
- Oversaw daily functions of customer service team, maintaining compliance with quality benchmarks.
- Trained new representatives on systems and processes to enhance team performanc
- Assisted in resolving escalated customer issues, maintaining high satisfaction levels.
Education
Shiocton High School
ShioctonSkills
- Teamwork
- Time management
- Organizational skills
- Self motivation
- Excellent customer service skills
Certification
Certified Nursing Assistant
Timeline
Parts and Sales Counter
Ben's Small Engine
CSR/Manager
Select Management Resources, Aka LoanMax
2007 - 2016
Shiocton High School
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