Cynthia Carn
Columbia,SC
Summary
Experienced and dedicated administrative professional with strong organizational leadership skills. Committed to driving the success of a result-oriented organization by emphasizing continuous process improvement and cost savings initiatives. Aims to enhance strategic directives and contribute to the growth and efficiency of the company.
Overview
18
18
years of professional experience
Work History
Operation Manager
Burlington
07.2022 - 08.2024
- Managing the overall execution of operations and receiving SOPS, including the continuous flow process
- Manages the Customer Service and Cashier teams, driving compliance to company policies and standards, safekeeping of company funds and property, asset protection, sales, and record-keeping procedures
- Guide the Customer Service Supervisors to ensure they are meeting customer service expectations and there is a smooth customer flow at the registers
- Coach, train, and develop a team of associates, ensuring they deliver outstanding shopping experiences in a highly professional manner
- Monitor the receiving process, transfer, debits/damages, and chargebacks and partner with the Receiving Supervisor to maintain inventory accuracy
- Guiding the receiving team associates to expedite the flow of merchandise from the receiving area to the sales floor
- Review operational reports and records to ensure adherence to company policies and procedures
- Positive communication and demonstrate the company's core values by developing trust and respect among staff, building strong teams and partnerships through collaborative work ethics, and driving business by taking ownership and pride in the company and getting things done
- Support the Store Manager and others in interviewing, training, and succession planning
- Visual Merchandising
- Manage Payroll, Schedule, and Recruiting
- Overall responsible for the Front End and Receiving Area
Cashier/Keyholder-Part time
Burlington
01.2019 - 07.2022
- Open and close a store and perform other administrative duties in a retail setting
- Assist cashiers during high-track period
- Drive improvement of friendliness, speed of checkout, and customer feedback surveys by maintaining a customer-first focus and delivering a consistently great experience to all customers with a high level of professionalism
- Coordinate meal and break periods and monitor schedule adherence
- Maintain a neat and orderly front-end area troubleshooting issues with registers and transactions
Surgical Revenue Charge Representative
Prisma Health
07.2015 - 07.2022
- Reconciled surgery schedules/charges for three facilities
- Posted daily surgery charges and HCPCS codes
- Performs daily charges balancing and reconciles discrepancies
- Audits patient charges and coordinates resolution of issues with auditors, corporate compliance, and patient accounts as needed
- Accurately posts all surgery charges to patients' accounts daily
- Post adjustments to patient accounts when appropriate
- Work with Lawson, when needed, to verify the correct pricing of surgical items to charge patient accounts appropriately
- Epic and Cerner experience
- Capacity to perform under pressure in a deadline-drive environment
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
Accounts Receivable Analyst
Prisma Health
01.2012 - 07.2015
- Post customer payments by recording cash, checks, and credit card transactions
- Prepare and send out invoices
- Monitors customer account details for non-payments, delayed payments, and other irregularities
- Generate aging reports to identify overdue accounts
- Contact customers via phone, email, or mail to request payment
- Assist with month-end closing
- Review and reconcile accounts to ensure proper credit and refund application
- Generate financial statements and reports detailing accounts receivable status
- Cerner experience
- Epic experience
- Maintain files and documentation thoroughly and accurately, according to company policies and accepted accounting
- Participated in the month-end close process, ensuring accurate reporting of accounts receivable balances and timely submission of data for financial statements.
Physician Billing Representative Primary
Prisma Health
09.2010 - 01.2012
- Update the accounts receivable database with new accounts or missed payments
- Implemented a new invoicing system that reduced processing time by 50% and improved accuracy by 20%
- Reconcile various reports between the bank and invoice totals
- Monitor claims for appropriate processing (Medicare, Medicaid, and Commercial Insurance
- Lead others by training in processes and advising on problem accounts
- Balance account activities and provide daily batch reports
- Make accurate adjustments to patient accounts
- Post Insurance payments via EOB remittance
- Submit medical records upon request
- Process commercial and government claims
- Appeal processing experience
- Investigate claim denials and reimbursement issues, pursuing appropriate corrective actions including the status of accounts, write-offs, refunds, transfers, and billing third-party carriers within established guidelines
- Experience in UB and 1500 claim billing
- Follow up open insurance claims
- Experience processing and adjudicating claims
- Work on corrected claims and appeals: Prepare and submit corrected claims and appeals to insurance companies as required promptly to ensure payment
- Communicate with insurance providers, patients, and healthcare professionals to resolve billing issues
- Review and resolve edits as required for timely submission of claims
- Follow up and investigate any billing errors returned from payers
- Work with respective team members/supervisors for resolution
- Worked with multiple departments to check proper billing information.
- Processed payment via telephone and in person with focus on accuracy and efficiency.
- Generated monthly billing and posting reports for management review.
- Maintained accurate records of customer payments.
Billing Coordinator
Columbia Ambulatory Surgery Center & Endoscopy Center
01.2007 - 09.2010
- Supervised Billing associates
- Processed accounts for internal collection
- Reconciled financial activity monthly
- Follow up on open commercial claims
- Review daily ICD-9 and CPT codes
- Posted daily commercials, government, and patient payments
- Work insurance tracking report daily
- Posted cash payments and insurance payments
- Appeal processing experience
- Claim processing experience (Medicaid, Medicare, and commercial insurance
- Experience managing multiple teams
- Provider enrollment experience
- Answered telephone and in person inquiries with friendly demeanor and full knowledge of billing department processes.
- Intake Experience
- Completed appeals of denied claims on patient bills.
- Referred past due payments to collections department.
- Researched and resolved billing discrepancies to enable accurate billing.
Education
Bachelor’s - Business Administration
Allen University
Columbia, South Carolina05.2006
Certificate - Completion Coding and Billing Class
Midland Technical College
Columbia, South Carolina12.2023
Certificate - Leadership
Prisma Health (One Palmetto)
08.2013
Skills
- Microsoft Office Suite 365
- B Planner Plus
- Workforce Central Attendance Systems
- Kronos
- E-time
- Medical Terminology
- ICD-9
- CPT coding
- EPIC
- MS Word
- MS Excel
- Effective communication
- Training skills
- Teamwork
- Customer interaction
- Customer service
- Problem-solving
- Team leadership
- Decision-making
- MS office
Leadership Experience
Ability to manage multiple projects simultaneously and meet tight deadlines, while maintaining the highest standards of quality.
Timeline
Operation Manager
Burlington
07.2022 - 08.2024
Cashier/Keyholder-Part time
Burlington
01.2019 - 07.2022
Surgical Revenue Charge Representative
Prisma Health
07.2015 - 07.2022
Accounts Receivable Analyst
Prisma Health
01.2012 - 07.2015
Physician Billing Representative Primary
Prisma Health
09.2010 - 01.2012
Billing Coordinator
Columbia Ambulatory Surgery Center & Endoscopy Center
01.2007 - 09.2010
Certificate - Completion Coding and Billing Class
Midland Technical College
Certificate - Leadership
Prisma Health (One Palmetto)
Bachelor’s - Business Administration
Allen University
Similar Profiles
Isabell Ruiz PerezIsabell Ruiz Perez
Stocking Associate at BurlingtonStocking Associate at Burlington
Angelina LopezAngelina Lopez
Sales Associate at BurlingtonSales Associate at Burlington
Paul ChungPaul Chung
Shortage Control Associate at BurlingtonShortage Control Associate at Burlington
TYLER EVANGELISTATYLER EVANGELISTA
Cashier at BurlingtonCashier at Burlington
Elena NicoaraElena Nicoara
Host, Servers Assistant, Cashier at Two Cities Pizza Co.Host, Servers Assistant, Cashier at Two Cities Pizza Co.