Summary
Overview
Work History
Education
Skills
Additional Information
Languages
Timeline
Generic

Cynthia Carranza

Hacienda Heights,CA

Summary

Compassionate Community Health Worker. Committed to helping community members improve wellness through hands-on support and education. Experienced at delivering customer service and administrative excellence, including clerical support and public interaction to diverse community members.

Overview

23
23
years of professional experience

Work History

Community Health Worker

Soledad Enrichment Action
02.2021 - 10.2023
  • Connected families with necessary social services, alleviating barriers to healthcare access and improving quality of life.
  • Built trust within diverse communities through cultural competency training, empathetic communication skills, and active listening techniques.
  • Addressed patient concerns and provided support to vulnerable demographics.
  • Participated in ongoing professional development opportunities to stay current on best practices in community health work, ensuring the delivery of quality services to clients.
  • Increased awareness of available resources by organizing and participating in community health fairs and events.
  • Promoted access to healthcare services for underprivileged populations through community outreach efforts.
  • Led outreach activities to target specific demographics and promote health initiatives.

Receptionist

Megan Medical
03.2001 - 10.2003
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.

Office Manager

Friendly Hills Medical Center
1993 - 2000
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
  • Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.

Education

Los Altos High School
Hacienda Heights, CA
08.1986

Skills

  • Cultural Competency
  • Organized and detail-oriented
  • Service Coordination
  • Care Plan Development
  • Time Management
  • Telephone skills
  • Customer and client relations
  • Public outreach
  • Group Discussions

Additional Information

Business Owner

Business owner with over 10 years experience. Experience with growing small businesses through grassroot efforts, marketing and branding.


Caregiver

Caregiver with over 10 years of experience in older adult and geriatric care. Able to provide emotional and physical support to clients. Exceptional communication abilities with a diverse range of people and cultures.



Languages

Spanish
Native or Bilingual

Timeline

Community Health Worker

Soledad Enrichment Action
02.2021 - 10.2023

Receptionist

Megan Medical
03.2001 - 10.2003

Office Manager

Friendly Hills Medical Center
1993 - 2000

Los Altos High School

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Cynthia Carranza