Summary
Overview
Work History
Education
Skills
Work Availability
Timeline

Cynthia Carroll

Lakeland,FL
The problem is not to find the answer; it’s to face the answer.
Terence McKenna

Summary

Experienced Auto Insurance Specialist successful at managing high caseloads in fast-paced environments. Organized, driven and adaptable with excellent planning and problem-solving abilities. Offering 9 years of experience and willingness to take on any challenge.

Overview

17
17
years of professional experience

Work History

Claims Service Representative

Geico
Lakeland, FL
12.2013 - Current
  • 0620-Adjuster –All Lines W175831
  • Texas Non-Resident Adjuster-All Lines 2448841
  • North Carolina Non-Resident Adjuster
  • South Carolina Non-Resident Adjuster
  • Negotiated claim settlements with claimants and attorneys to resolve claims efficiently and fairly.
  • Interviewed policyholders to verify information and obtain additional details.
  • Collaborated with internal departments and external vendors to achieve fast resolution of claims.
  • Generated, posted and attached information to claim files.
  • Investigated accidents or incidents to determine cause and extent of damages.
  • Updated claims system to track claim status and provide relevant information to other department.
  • Maintained confidentiality of patient finances, records, and health statuses.

Account Clerk I/Cashier I

City of Winter Haven Winter
Winter Haven, FL
03.2010 - 10.2012
  • Haven, Polk
  • Set up customer accounts
  • Figure and apply adjustments to billing
  • Provide excellent customer service
  • Account Receivables
  • Data entry
  • Collect delinquent accounts and
  • Applied mathematical abilities to calculate and check figures in accounting systems.
  • Provided clerical support to department, such as filing, copying and restocking supplies.
  • Assessed data and information to verify entry, calculation, and billing code accuracy.
  • Entered figures using 10-key calculator to compute data quickly.
  • Created and distributed invoices and processed incoming payments to keep records accurate and current.

Bank Teller

Wachovia Bank, NA
Lakeland, FL
06.2006 - 03.2010
  • Maintained friendly and professional customer interactions.
  • Cross-sold credit cards, loans and other bank products.
  • Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
  • Processed customer transactions promptly, minimizing wait times.
  • Processed wide variety of retail banking transactions for personal and commercial customers.
  • Disbursed cash and checks accurately while maintaining security of cash drawers.
  • Assisted customers with banking needs and inquiries.
  • Received loan and utility payments, sending funds to correct destinations.
  • Arranged monies received in cash boxes and coin dispensers according to denomination.
  • Generated monthly reports on customer activity and customer feedback.
  • Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
  • Established rapport with new clients to increase satisfaction and loyalty.
  • Counted, verified and handled bank deposits and armored car transactions.

Education

Accredited Claims Adjuster - Insurance

Polk State College, Winter Haven, FL
12.2013

Diploma -

George Jenkins High School, Lakeland
05.1998
  • 3.5 GPA

Skills

  • Documentation Research
  • Financial Transactions
  • Reading Comprehension
  • Policy Knowledge
  • Accident Review
  • Customer Needs Assessments
  • Liability Determinations
  • Customer Inquiries
  • Customer Experience
  • Accident Investigations
  • Office Operations
  • Accounts Payable and Accounts Receivable
  • Office Supplies and Inventory
  • Credit Card Transaction Processing
  • Customer Care
  • Customer Service Best Practices
  • Work Organizing and Prioritizing
  • Insurance Claim Processing Software
  • 10-Key Touch
  • Large-Sum Computations

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Claims Service Representative - Geico
12.2013 - Current
Account Clerk I/Cashier I - City of Winter Haven Winter
03.2010 - 10.2012
Bank Teller - Wachovia Bank, NA
06.2006 - 03.2010
Polk State College - Accredited Claims Adjuster, Insurance
George Jenkins High School - Diploma,

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Cynthia Carroll