Cynthia Carvajal
Riverside,CA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
13
13
years of professional experience
Work History
T3 Software Engineer
Maersk Inc
Brea, CA
08.2021 - Current
- Utilized version control tools to manage source codes across multiple projects.
- Conducted code reviews to ensure adherence to coding standards and best practices.
- Participated in regular meetings with stakeholders to discuss project progress, changes, challenges.
- Deployed software updates and patches to ensure security and functionality.
- Provided technical support and troubleshooting assistance for software users.
- Coordinated with quality assurance teams to ensure software met all testing criteria.
- Developed and maintained user accounts, permissions, and access rights.
- Performed troubleshooting to diagnose and resolve complex technical problems.
- Participated in weekly meetings with other IT staff members in order to discuss new technologies or strategies for improving efficiency within the department.
- Resolved escalated customer service requests as needed in order to ensure successful resolution of customer complaints.
Lowe's Area Manager
Maersk Inc
San Diego, CA
05.2019 - 08.2021
- Managed 25-35 trucks, including bobtails and flatbeds.
- Established and maintained excellent relationships with every store to ensure all stores were taken care of and no issues were missed.
- Assisted with routing. Making sure routes were as efficient as possible for both the client as well as the contractor.
- Responsible for ensuring billing was completed correctly in a timely manner. As well as the contractor submitted their weekly invoices.
- Monitored contractors' progress against established contractual objectives.
- Provided guidance on resolving disputes between the company and its contractors.
- Advised senior management on best practices for managing contractor relationships.
- Identified areas where improvements could be made in existing contracts.
- Investigated discrepancies in invoices from vendors.
- Created processes for contract compliance and performance evaluation.
- Maintained up-to-date records of contract documents.
- Managed the onboarding process for new contractors.
- Tracked shipments using GPS technology, providing updates on progress as needed.
- Created, managed and maintained the inventory of all goods in transit across multiple warehouses.
- Investigated customer complaints regarding late deliveries or incorrect orders, working quickly to resolve any issues identified.
Lowe's Call Center Manager
DSI Logistics
Colton, CA
04.2018 - 05.2019
- Managed customer calls, as well as dispatching, for all of the Lowe's regions.
- Also, oversaw the routing department.
- Resolved escalated customer complaints promptly and professionally.
- Conducted regular meetings with staff to discuss issues or changes in processes or procedures.
- Assisted in hiring new personnel when needed as well as provided ongoing training and development initiatives.
- Created and implemented procedures for handling customer inquiries and complaints.
- Developed training materials for new hires on how to handle different types of calls effectively.
- Maintained records on all incoming calls including duration, type of inquiry and complaint, resolution action taken.
- Monitored daily operations, including call volume, average speed of answer, service levels, customer satisfaction scores, and other key metrics.
- Resolved escalated customer complaints in an efficient manner while maintaining positive relationships with clients.
- Developed and maintained a team of call center representatives to meet performance standards.
- Developed quality assurance standards and established targets for all staff.
- Used automated call center customer survey and tracking system to gain valuable feedback for continuous improvement efforts.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
Account Manager- Ashley Furniture
DSI Logistics
Sacramento, CA
01.2015 - 04.2018
- Managed 15-20 trucks.
- Managed account with a staff of three people.
- We handled all home deliveries for Ashley Furniture, including deliveries to the stores.
- I completed all billing daily. As well as collected invoices from the contractors on a weekly basis to submit to corporate.
- We handled all in-home damage.
- Established an exceptional relationship with the client, where all issues or concerns were handled onsite.
- Utilized problem-solving skills when dealing with difficult customers.
- Resolved customer complaints in a timely manner.
- Implemented new safety protocols to ensure compliance with industry regulations.
- Established key performance indicators for tracking progress towards goals set out in the company's strategic plan.
- Delivered valued outcomes from partnered resources.
- Managed performance issues with delivery team members.
Supervisor -Living Spaces
DSI Logistics
Rialto
12.2013 - 12.2014
- Managed 40-50 trucks.
- Assisted with same-day loadouts.
- Responsible for assigning contractors to routes.
- Tracked shipments using GPS technology, providing updates on progress as needed.
- Investigated customer complaints regarding late deliveries or incorrect orders, working quickly to resolve any issues identified.
- Worked collaboratively with customers and staff at various levels.
- Maintained high standards of internal and external customer service.
- Logged, processed, and followed up on merchandise authorization shipments in databases.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Lead -Ashley Furniture
DSI Logistics
Colton, CA
10.2011 - 12.2013
- Dispatched 40-50 trucks.
- Performed closing duties.
- Routing. Assigned and confirmed routes daily.
- Made sure all trucks were running on time. If not, make sure customers were contracted in regards, and the client was made aware of the situation.
- Completed billing daily.
- Assisted with supervision when contractors offloaded at the end of the night.
- Investigated customer complaints regarding late deliveries or incorrect orders, working quickly to resolve any issues identified.
- Monitored customer service performance metrics to ensure that targets were met or exceeded on a regular basis.
- Managed day-to-day logistics operations, monitoring incoming deliveries and overseeing personnel tasks.
Education
Associate of Applied Science - Information Technology
Platt College-Ontario
Ontario, CA07-2006
Skills
- Route Optimization
- Skilled in Microsoft
- Logistics Management
- Carrier Negotiations
- 3PL and LTL knowledge
- Vendor Relationship Management
- Operational management
- Transportation Management
Languages
Spanish
Professional
References
References available upon request.
Timeline
T3 Software Engineer
Maersk Inc
08.2021 - Current
Lowe's Area Manager
Maersk Inc
05.2019 - 08.2021
Lowe's Call Center Manager
DSI Logistics
04.2018 - 05.2019
Account Manager- Ashley Furniture
DSI Logistics
01.2015 - 04.2018
Supervisor -Living Spaces
DSI Logistics
12.2013 - 12.2014
Lead -Ashley Furniture
DSI Logistics
10.2011 - 12.2013
Associate of Applied Science - Information Technology
Platt College-Ontario
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