Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Casey

Cordova,TN

Summary

Innovative technology professional with several years of diverse experience. Skilled in enhancing systems and aligning technical solutions with business objectives. Proven success in leading projects from start to finish and contributing to organizational growth and success.

Overview

26
26
years of professional experience

Work History

Usher

Memphis Red Birds
03.2026 - Current
  • Managed crowd control from 1000 to 7000 attendees effectively, ensuring timely seating and minimizing disruptions.
  • Demonstrated adaptability by taking on additional responsibilities during high-volume events or in the absence of other team members.
  • Assisted with promotional activities such as handing out flyers and communicating to customers specific events at the venue.
  • Reported maintenance or equipment issues for fast resolution to minimize downtime.
  • Managed ticket verification to streamline entry process for attendees.
  • Improved crowd control with effective communication and coordination during high-attendance events.
  • Reviewed tickets for authenticity and applicability to particular event.
  • Managed multiple tasks simultaneously and completed all assigned duties each shift.
  • Maintained clean and organized venue to create pleasant experience for guests.

    • Substitute Teacher

    Kelly Education Services
    08.2025 - Current
    • Manage classroom activities and assignments in the absence of Teachers on all grade levels approximately 30 students
    • Developed strong rapport with students through consistent encouragement and support, fostering a positive learning atmosphere conducive to academic growth.
    • Supported implementation of school-wide initiatives aimed at improving academic achievement and student well-being.
    • Followed lesson plans designed by absent teachers.
    • Developed creative instructional strategies to keep students engaged and motivated.
    • Improved learning outcomes with tailored instruction for diverse student needs.
    • Integrated technology into lesson plans, increasing student interest and participation in subjects.
    • Increased student comprehension by utilizing differentiated instruction methods tailored to individual learning styles.

    Technology Committee Chairman - Volunteer

    Alpha Kappa Alpha Sorority Inc.
    01.2022 - 12.2023
    • Led strategic initiatives to advance organizational goals and enhance 635 members engagement.
    • Facilitated collaboration among committees to drive program development and execution.
    • Oversaw budget allocation, ensuring fiscal responsibility and resource optimization across projects.
    • Mentored emerging leaders, fostering professional growth and strengthening leadership pipelines.
    • Developed partnerships with community organizations to expand outreach and service impact.
    • Evaluated program effectiveness, driving continuous improvement through data-driven decision-making.
    • Represented organization at national conferences, promoting mission and values to diverse audiences.
    • Composed and transcribed well-written reports, emails, and technical documents with minimal supervision.
    • Implemented cutting-edge technology solutions to enhance operational efficiency and drive digital transformation initiatives.
    • Helped record, compile, summarize and analyze data.
    • Fostered an environment of continuous improvement by encouraging open communication channels between employees at all levels within the organization.
    • Developed robust risk management frameworks, safeguarding company assets against potential threats or losses.
    • Oversaw business-wide changes to modernize procedures and organization.

    Service Analyst

    Memphis Light Gas and Water
    10.2000 - 08.2021
    • Processed or referred calls from customers concerning service, billing matters and miscellaneous complaints, web email and web chat
    • Granted extensions on bills with qualified parameters
    • Handled inbound and outbound calls with customers while maintaining awareness of/availability
    • Responded to web / chat customer and other communications promptly and improvement in call flow/quality
    • Efficiently used software, CRM systems, propriety systems and telephone systems to handle 5000 customer interactions.
    • Answered constant flow of customer calls with minimal wait times.

    Education

    Master of Arts - Human Resources Management

    Webster University
    Millington, TN
    07-2008

    Associate of Applied Science - Information Management Technology

    Community College of The Air Force,
    Montgomery, AL
    06-2006

    Master of Arts - Computer Resource And Information Management

    Webster University
    Millington, TN
    03-2006

    BBA - Business Administration

    LeMoyne-Owen College
    Memphis, TN
    05-2003

    Associate of Science - General Studies

    Shelby State Community College
    Memphis, TN
    05-1998

    Skills

    • Customer Service
    • Strong Interpersonal Skills
    • Guest Relations
    • Problem-Solving Abilities

    Timeline

    Usher

    Memphis Red Birds
    03.2026 - Current

    Substitute Teacher

    Kelly Education Services
    08.2025 - Current

    Technology Committee Chairman - Volunteer

    Alpha Kappa Alpha Sorority Inc.
    01.2022 - 12.2023

    Service Analyst

    Memphis Light Gas and Water
    10.2000 - 08.2021

    Master of Arts - Human Resources Management

    Webster University

    Associate of Applied Science - Information Management Technology

    Community College of The Air Force,

    Master of Arts - Computer Resource And Information Management

    Webster University

    BBA - Business Administration

    LeMoyne-Owen College

    Associate of Science - General Studies

    Shelby State Community College

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