Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
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Cynthia Casiano

Charlotte,NC

Summary

Meticulous banking and customer service experienced professional who understands the importance of banking procedures as well as client satisfaction. Operates with a strong sense of urgency and has impressive sales minded and client relation skills. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Assistant Manager

PNC Bank
11.2019 - 12.2023
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Oversaw daily operations to maintain store cleanliness and organization.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Scheduled staff shifts to ensure proper coverage during peak shopping hours without exceeding labor budgets.
  • Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
  • Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
  • Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.

Personal Banker

Fifth Third Bank
04.2018 - 09.2019
  • Utilized strong interpersonal communication skills during client interactions, resulting in increased trust and fostering long-lasting relationships.
  • Assisted customers with setting up or closing accounts, completing loan applications, and signing up for new services.
  • Maintained compliance with bank policies and regulations while executing various financial transactions for customers.
  • Promoted financial products by maintaining excellent service offering knowledge.
  • Delivered comprehensive financial advice, strengthening client relationships and promoting long-term loyalty.
  • Followed up with customers to gather feedback and provide additional assistance.
  • Resolved client disputes with empathy and efficiency, restoring confidence in banking services.

Lead Teller

PNC Bank
10.2015 - 03.2019
  • Managed cash inventory, ensuring accurate balancing of the vault and individual teller drawers daily.
  • Assisted in training new tellers to ensure a consistent level of excellent service across the team.
  • Supported branch management in conducting audits, demonstrating attention to detail while verifying transactional records for accuracy.
  • Mentored junior tellers, fostering professional growth and improved performance within the team.
  • Replenished ATM funds in empty canisters prior to validation process.
  • Enforced compliance with bank regulations and policies to reduce financial risks.
  • Answered inquiries regarding checking and savings accounts and other related products.
  • Managed daily bank operations by processing customer transactions and providing exceptional customer service.

Education

High School Diploma -

Union High School
Union, NJ

Skills

  • Bilingual (Spanish)
  • Reliable
  • Responsible
  • Customer service
  • Cash handling
  • Microsoft Word
  • Microsoft Excel
  • Outlook
  • Team motivation
  • Customer Relations
  • Product and service knowledge

Certification

  • CNP - Certified Notary Public

Languages

Spanish
Native or Bilingual

Timeline

Assistant Manager

PNC Bank
11.2019 - 12.2023

Personal Banker

Fifth Third Bank
04.2018 - 09.2019

Lead Teller

PNC Bank
10.2015 - 03.2019

High School Diploma -

Union High School

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Cynthia Casiano