Cynthia Castillo

Veterinary Hospital Manager

AV Pet Cure

04.2017 - Current

Recruited, hired and trained all staff, providing direct supervision, ongoing staff development and continuing education to employees.
Communicated with clients, ensuring that medical information was kept private and efficient.
Created customized care plans, working with hospital staff and families to assess and meet individual patient needs.
Motivated and supervised technicians in executing quality patient care.
Direct day-to-day administrative and operational functions for two facilities, providing guidance and leadership to over 60 employees.
Monitored office workflow and administrative processes to keep operations running smoothly.
Provided documentation of processes to comply with regulations and company policies.
Negotiated new annual contracts and service agreements with vendors to achieve prime pricing.
Accomplished multiple tasks within established timeframes.
Assisted with creation of marketing strategy and advertising initiatives used to promote company to community members.
Collaborated with management and fellow supervisors to organize operations and achieve demanding schedule targets.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Created annual budget and developed comprehensive plan to accomplish company objectives while staying within budget.
Established performance goals for each department and provided feedback on methods for reaching those milestones.
Assisted leadership with launch of start-up to achieve expansion of hospital to multiple locations.
Orchestrated company events, gathering, location, services and budgeting.
Managed agendas and calendars, boosting productivity and improving organizational initiatives.