Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Cynthia Castillo

Victoria,TX

Summary

Well-organized Accounts Payable Rep accomplished in processing medical claims and maintains updated system. Expertly handles payer denials and EDI rejections from unpaid accounts. Detailed in reconciliation regarding reimbursements owed to a medical practice.

Overview

20
20
years of professional experience

Work History

Accounts Receivable

Apex Practice Solutions
Victoria, TX
05.2018 - Current
  • Creating reports on the status of accounts receivable.
  • Conducted analysis on customer accounts to produce monthly statements detailing account activity.
  • Analyzed and resolved EDI rejections for efficient denial management
  • Ensured accurate and timely resolution of payor driven denials
  • Provided administrative support to Accounts Payable and Receivable staff.
  • Provided support in completing month-end closing tasks when necessary.
  • Developed cross-functional relationships to streamline claim processing and coding procedures.
  • Engaged in special projects or assignments as requested.
  • Consistently identifying overdue balances through regular review of aging reports and implementing necessary actions.
  • Managed high-volume claims processing independently.
  • Conducted research on claim denials, identifying causes and resolving issues to ensure prompt insurance payment.

Unpostables Analyst

Physician Practice Support
Victoria, TX
01.2015 - 05.2017
  • Identified correct payment allocation for unpostables and facilitated refunds when necessary.
  • Conducted analysis to ensure accurate matching of bank deposits to billing system deposits.
  • Confirmed payment allocation accuracy through analysis of Explanation of Benefits.
  • Consistently met daily performance goals set by management team members.
  • Participated in training sessions designed to improve overall job performance.
  • Conducted research on outstanding payments.
  • Prepared and updated spreadsheets for daily and monthly activity logs.

Laboratory Assistant

Citizens Medical Center
Victoria, TX
08.2004 - 10.2012
  • Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.
  • Performed venipuncture and other blood collection procedures according to established standards.
  • Assisted in the preparation of laboratory specimens for analysis and testing.
  • Maintained a clean, safe, and organized work environment.
  • Verified patient information prior to specimen collection.
  • Provided assistance to clinical staff during patient visits.
  • Collected specimens from pediatric, adult, geriatric, and special needs patients.
  • Processed samples accurately and efficiently.
  • Followed all safety protocols when handling hazardous materials.
  • Ensured compliance with federal regulations governing laboratory procedures.
  • Documented patient information into electronic medical records system.
  • Prepared specimens for transport to external laboratories.
  • Assisted in the training of new phlebotomists.
  • Maintained fully-stocked phlebotomy cart, carrier and station.

Education

High School Diploma -

Bloomington High School
Bloomington, TX
05-1990

Skills

  • Reconciling accounts
  • Accounts Receivable
  • Data Entry
  • Account Analysis
  • Knowledge of general computer applications
  • Microsoft Excel
  • Time Management

References

References available upon request.

Timeline

Accounts Receivable

Apex Practice Solutions
05.2018 - Current

Unpostables Analyst

Physician Practice Support
01.2015 - 05.2017

Laboratory Assistant

Citizens Medical Center
08.2004 - 10.2012

High School Diploma -

Bloomington High School

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Cynthia Castillo