Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cynthia Castillo

Hempstead

Summary

Dynamic Billing Manager with expertise in revenue cycle management at Mager & Gougelman, Inc. Proven track record in claims processing and insurance verification, enhancing payment collection efficiency. Strong leadership and communication skills foster team collaboration and patient satisfaction. Committed to resolving billing discrepancies and establishing effective payment plans for clients.

Overview

12
12
years of professional experience

Work History

Billing Manager

Mager & Gougelman, Inc
02.2022 - Current
  • Printed and reviewed monthly patient aging report and solicited overdue payments.
  • Researched CPT and ICD-9 coding discrepancies for compliance and reimbursement accuracy.
  • Collected payments and applied to patient accounts.
  • Liaised between patients, insurance companies, and billing office.
  • Examined patients' insurance coverage, deductibles, insurance carrier payments and remaining balances not covered under policies when applicable.
  • Communicated with insurance providers to resolve denied claims and resubmitted.
  • Identified and resolved patient billing and payment issues.
  • Located errors and promptly refiled rejected claims.
  • Analyzed complex Explanation of Benefits forms to verify correct billing of insurance carriers.
  • Evaluated patients' financial status and established appropriate payment plans.
  • Precisely completed appropriate claims paperwork, documentation and system entry.
  • Precisely evaluated and verified benefits and eligibility.
  • Delivered timely and accurate charge submissions.
  • Reviewed patient diagnosis codes to verify accuracy and completeness.
  • Reviewed patient records, identified medical codes, and created invoices for billing purposes.
  • Verified insurance of patients to determine eligibility.
  • Accurately entered patient demographic and billing information in billing system to enable tracking history and maintain accurate records.
  • Reviewed billing problems, researched issues, and resolved concerns.
  • Worked with customers to develop payment plans and bring accounts current.

Receptionist

Mager & Gougelman, Inc
02.2016 - 02.2022
  • Confirmed appointments, communicated with clients, and updated client records.
  • Managed multiple tasks and met time-sensitive deadlines.
  • Resolved customer problems and complaints.
  • Answered central telephone system and directed calls accordingly.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Provided clerical support to company employees by copying, faxing, and filing documents.
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Corresponded with clients through email, telephone, or postal mail.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Responded to inquiries from callers seeking information.
  • Maintained confidentiality of information regarding clients and company.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Assisted with onboarding new clients and securing paperwork completion.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Collected copays, deductibles, & co-insurance payments, processed transactions and updated relevant records.
  • Organized, maintained and updated information in computer databases.

Receptionist

American Comprehensive Healthcare Medical Group
05.2015 - 11.2015
  • Maintained visitor log for entering and leaving facility for security purposes.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Collected room deposits, fees, and payments.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Verified patient eligibility with insurance companies.

Cashier

A&P Waldbaums
02.2013 - 08.2014
  • Welcomed customers and helped determine their needs.
  • Addressed customer needs and made product recommendations to increase sales.
  • Greeted customers entering store and responded promptly to customer needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Performed cash, card, and check transactions to complete customer purchases.
  • Worked with floor team and managers to meet wide range of customer needs.
  • Handled cash with high accuracy and took care to check bills for fraud.
  • Operated cash register to record transactions accurately and efficiently.
  • Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
  • Helped customers complete purchases, locate items, and join reward programs.

Education

No Degree - Medical Billing And Coding

BMCC- Continuing Education
New York, NY
10-2015

No Degree - Science

Borough of Manhattan of Community College
New York, NY

High School Diploma -

James B Hunt High School
Wilson, NC
06-2010

Skills

  • Leadership

  • Management

  • Training and mentoring

  • Personnel oversight

  • Communication

  • Insurance verification

  • Claims processing

  • Revenue cycle management

  • Staff training

  • File management

  • Office organization

  • Skilled in Microsoft Office

Languages

Spanish
Native or Bilingual

Timeline

Billing Manager

Mager & Gougelman, Inc
02.2022 - Current

Receptionist

Mager & Gougelman, Inc
02.2016 - 02.2022

Receptionist

American Comprehensive Healthcare Medical Group
05.2015 - 11.2015

Cashier

A&P Waldbaums
02.2013 - 08.2014

No Degree - Medical Billing And Coding

BMCC- Continuing Education

No Degree - Science

Borough of Manhattan of Community College

High School Diploma -

James B Hunt High School

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