Cynthia Ceballos
Clifton,New Jersey
Summary
Dynamic and results-oriented Director of Home Care Services with over 20 years of experience in managing and optimizing home health care operations. Proven proficiency in developing and implementing strategic plans to enhance patient care, improve operational efficiency, and ensure compliance with regulatory standards. Skilled in leading multidisciplinary teams, fostering collaboration among healthcare providers, and building strong relationships with patients and their families.
Demonstrated ability to assess community health needs, design tailored care programs, and drive quality improvement initiatives that enhance patient outcomes. Proficient in budget management, resource allocation, and workforce development, ensuring the delivery of high-quality care while maintaining fiscal responsibility. Committed to advancing best practices in home care services and advocating for patients’ rights and well-being.
Key Competencies:
- Leadership & Team Development
- Regulatory Compliance & Quality Assurance
- Patient-Centered Care Models
- Financial Management & Budgeting
- Community Outreach & Engagement
- Data-Driven Decision Making
Eager to pursue a new opportunity that aligns with my passion for helping others and making a meaningful impact within the church.
Overview
19
19
years of professional experience
Work History
Administrator
Griswold Home Care Services
07.2024 - Current
- Operational Oversight- Manage clinical staff, human resources, staffing coordination, and payroll, including involvement in their recruitment and selection. Assist with the coordination of administrative and clerical tasks and perform various administrative and secretarial duties as needed.
- Clerical Staff Management/ Training Development: Onboard and train clerical personnel, assign tasks, provide guidance, ensure task completion, and monitor staff performance.
- Performance Evaluation: Offer constructive feedback on performance and conduct evaluations for staff.
- Recruitment Activities: Engage in the recruitment and selection process for clinical and clerical positions, including advertising job openings, screening resumes, and interviewing candidates.
- Office Procedures Development: Assess, develop, and recommend office procedures to ensure quality assurance. Ensure that established office policies and procedures are understood and adhered to.
- External Communication: Address inquiries from outside parties regarding the organization’s services and promote offerings through national television.
- Agency Collaboration: Communicate with other organizations regarding client enrollment and related matters.
- Financial Management: Monitor office expenditures, manage billing, payroll, and collections, and coordinate intake and human resources activities, among other responsibilities.
- Global Strategy Development: Assist in creating and implementing strategies for expanding international offices in alignment with organization goals.
- Cultural Competence/ Regulatory Knowledge: Understanding cultures and familiarity with international labor laws, regulations, and compliance requirements
- Project Management: Plan, execute and oversee projects ensuring timely and efficient completion.
Director of Home Care Services
Friends & Family Home Care
07.2012 - Current
- Staff Training and Recruitment: Ensure effective training for staff, conduct interviews for potential hires, evaluate employee performance, and recommend actions regarding hiring, promotions, salary adjustments, and terminations as appropriate.
- Fraud Prevention: Conduct fraud prevention measures and incident investigations, along with data analysis.
- Performance Evaluation: Assess the performance of administrative staff and complete additional tasks assigned by the Administrator and Assistant Administrator.
- Policy Implementation: Promote awareness of company policies among staff.
- Communication Updates: Keep staff informed about all company changes and announcements.
- Business Development: Involved in business development, senior project management, and training development initiatives.
- Compliance Oversight: Serve as a compliance officer, focusing on training development for the home care training school.
Patient Care Supervisor
Progressive Home Care
09.2010 - 07.2012
- Served as an accessible resource for both patients and their families by addressing concerns, answering questions, and providing education around care plans when needed.
- Collaborated with physicians to ensure timely treatment plan updates based on patient progress reports and clinical data analysis.
- Implemented interdisciplinary rounds to foster open communication between healthcare professionals, resulting in improved decision-making for patient care management.
- Streamlined discharge planning processes to reduce hospital length of stay without compromising on quality of care provided to patients.
Supervisor Business Services
Visiting Nurse Services of NY
10.2005 - 09.2010
- Operations/Staff Oversight
- Data Management
- Budget Monitoring
- Supply Management
- Program Administrations
- Meeting Participation
- Staff Development
- Processing home care plan of care and care development
- Clinical Liaison
- Payroll Management: Manage payroll for per diem nurses.
- Member Service Representative
- Customer Support
- Documentation and Support
Education
Certification - Immigration Paralegal Certification
Washington Online Learning Institute
Washington, DC09-2019
Bachelor of Science - Human Resources Management
College of New Rochelle
The Bronx, NY05-2010
Certification - Travel Agent
Travel Career Institute
New York, NY 06-2004
Associate of Science - Practical Nursing
Northampton Community College
Bethlehem, PA05-2002
High School Diploma -
William Allen High School
Allentown, PA06-2000
Skills
- Leadership
- Strategic Planning
- Regulatory Compliance
- Quality Improvement
- Financial Management
- Community Engagement
- Communication Skills
- Problem- Solving
- Technology Proficiency
- Bilingual/ Spanish & English
Timeline
Administrator
Griswold Home Care Services
07.2024 - Current
Director of Home Care Services
Friends & Family Home Care
07.2012 - Current
Patient Care Supervisor
Progressive Home Care
09.2010 - 07.2012
Supervisor Business Services
Visiting Nurse Services of NY
10.2005 - 09.2010
Certification - Immigration Paralegal Certification
Washington Online Learning Institute
Bachelor of Science - Human Resources Management
College of New Rochelle
Certification - Travel Agent
Travel Career Institute
Associate of Science - Practical Nursing
Northampton Community College
High School Diploma -
William Allen High School
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