Cynthia Cegielski
Houston,TX
Summary
Accomplished Practice Administrator with a proven track record at South Shore Medical Center, enhancing operational efficiency and patient satisfaction through expert scheduling coordination and fostering positive patient relations. Skilled in HIPAA compliance and human resources management, I significantly increased practice growth and staff productivity, demonstrating a strong blend of leadership and operational acumen.
Overview
14
14
years of professional experience
Work History
Practice Administrator
South Shore Medical Center
01.2015 - 10.2020
- Improved patient wait times by streamlining check-in processes and optimizing appointment scheduling procedures.
- Oversaw daily practice operations to guarantee seamless service delivery for patients and providers alike.
- Managed financial aspects of the practice, including budgeting, billing, and insurance claims processing.
- Boosted practice growth through the development of marketing initiatives and community outreach efforts.
- Coordinated facility maintenance to ensure a clean, comfortable environment for patients and staff members alike.
- Fostered a positive work culture by promoting open communication, teamwork, and professional development opportunities among staff members.
- Ensured compliance with industry regulations and best practices to maintain a safe and efficient work environment.
- Negotiated contracts with vendors for cost-effective procurement of medical supplies and equipment.
- Increased staff productivity by providing training, guidance, and performance evaluations.
- Identified areas for cost reduction by conducting regular audits of operational expenses.
- Established strong relationships with referral sources to increase patient volume at the practice consistently over time.
- Handled human resources tasks such as hiring, onboarding, payroll management, and employee relations issues resolution.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Oversaw accounting, budgeting, and financial reporting.
Patient Care Coordinator
Houston Methodist Hospital
04.2007 - 12.2014
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Assisted in the development of care plans tailored to individual patient needs, improving overall health outcomes.
- Coordinated with insurance companies for accurate billing and claim processing, reducing errors and financial discrepancies.
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Collaborated with interdisciplinary teams to create seamless transitions between various stages of treatment plans, enhancing continuity of care.
- Provided compassionate support for families during difficult healthcare decisions, acting as a liaison between them and their loved ones'' medical team.
- Ensured regulatory compliance by staying up-to-date on industry standards and best practices related to patient care coordination.
- Acted as a knowledgeable resource for patients seeking information about community resources and support services available to them in their healthcare journey.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Maintained confidentiality of patient data and condition to safeguard health information.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
- Worked closely with patients to deliver excellent and direct individualized patient care.
- Worked with patients to schedule tests and procedures.
Education
Associates Degree in Accounting - Accounting
Sowela Technical Community College
Lake Charles, LA05.1981
High School Diploma -
Alfred M. Barbe High School
Lake Charles, LA05.1977
Skills
- Operations Management
- HIPAA Compliance
- Scheduling Coordination
- Patient Relations
- Performance Improvement
- Revenue Cycle Management
- Human Resources Management
- Credentialing Management
- Employee performance
- Policy and procedure development
- Payroll Administration
Timeline
Practice Administrator
South Shore Medical Center
01.2015 - 10.2020
Patient Care Coordinator
Houston Methodist Hospital
04.2007 - 12.2014
Associates Degree in Accounting - Accounting
Sowela Technical Community College
High School Diploma -
Alfred M. Barbe High School
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