Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Celaya

Chandler,AZ

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.

Overview

13
13
years of professional experience

Work History

Instructional Assistant for Children With Special Needs

Mesa Public Schools, S.H.A.R.P
Mesa, AZ
07.2017 - Current
  • Provided performance feedback to help students understand strengths and areas for improvement.
  • Copied, organized and distributed classroom assignments or other paperwork.
  • Provided support to help students with special needs learn and grow.
  • Assisted with classroom technology to prepare students with skills needed to succeed in technology-rich world.
  • Monitored student progress to identify areas requiring extra support and implement action plans to meet needs.
  • Maintained safety and security by overseeing students in recess environments.
  • Developed materials for classroom teachers to support instruction, lab work or in-class activities.
  • Provided support during classes, group lessons, and classroom activities.
  • Applied specialized teaching techniques to reinforce social and communication skills.
  • Collaborated with other instructional assistants and teachers to provide comprehensive support to students and deliver instruction aligned with curriculum standards.
  • Collated classroom materials to help teachers prepare for daily instruction and activities.
  • Delivered curriculum in both one-on-one lessons and group learning environments.
  • Consulted with other staff members regarding treatment plans as deemed appropriate by team leader.
  • Collaborated with teacher to create customized classroom environment integral to students' needs.
  • Delivered personalized educational, behavioral, and emotional support to individual students to enable positive learning outcomes.
  • Alerted instructor to student behavior or issues requiring intervention.
  • Offered student support through special accommodations, extra assistance, and assessments.
  • Set up visual aids, equipment, and classroom displays to support teacher's lesson delivery.
  • Documented student behaviors, interventions, and outcomes to enable lead teacher to address pertinent issues.
  • Maintained positive attitude and affirmatively communicated with each student.

Front Office OutReach BUYER

Newlife Wellnes Center
Phoenix, AZ, AZ
11.2015 - 11.2020
  • Responding to customer and supplier inquiries about order status, changes or cancellations.
  • Contacting suppliers to schedule or expedite deliveries and resolve shortages, missed or late deliveries, and other issues, review requisitions, orders to verify accuracy, terminology, and specifications.
  • Preparing, maintaining and reviewing purchasing files, reports, and price list to compare prices, specifications, and delivery dates to determine the best bid among potential suppliers.
  • Contacting the university and hospital departments regarding the requisitions and giving them updates about the orders and merchandise deliveries.
  • Maintaining a good relationship with the customers and providing them excellent customer service.
  • Interacting and working closely with vendors to obtain desired products on time examine, select and purchase at the best price-merchandise consistent with quality, specification requirements and other factors.
  • Negotiating prices, discount terms and transportation arrangements for merchandise.

Dental Office Receptionist

Comfort Dental
Mesa
03.2011 - 06.2014
  • Provided excellent customer service to create positive experiences and build patient trust.
  • Completed new patient registrations in software to create accurate and comprehensive records.
  • Handled patient complaints quickly and professionally to restore patient confidence and prevent loss of clientele.
  • Processed medical insurance claims and payments.
  • Frequently double-checked patient histories and current information while scheduling follow-ups and other appointments.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Scheduled, rescheduled, and cancelled appointments for dental patients.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
  • Greeted visitors and patients to determine needs, check appointments, and direct accordingly.
  • Prepared and processed patient referrals and transfer requests.
  • Adhered to strict HIPAA guidelines to protect patient privacy.
  • Secured sign-in sheets, dental charts, and encounter forms to safeguard sensitive data and information.

Education

Diploma -

Dobson High School
Mesa, AZ
05.2010

Skills

  • Handling Complaints
  • Schedule Coordination
  • Meeting Scheduling
  • Administrative Duties
  • Insurance Verification
  • Sensitive Information Handling
  • Maintaining Office Records
  • Office Workflow Support
  • Critical Thinking
  • Customer Service Management
  • Microsoft Office
  • Office Organization
  • Verbal and written communication
  • Vendor Relations
  • Database Maintenance
  • Supplier sourcing
  • Office Supply Ordering
  • Patient Relations
  • Knowledge of Office Equipment
  • Pricing Analysis
  • Manufacturing support
  • Microsoft Excel

Timeline

Instructional Assistant for Children With Special Needs

Mesa Public Schools, S.H.A.R.P
07.2017 - Current

Front Office OutReach BUYER

Newlife Wellnes Center
11.2015 - 11.2020

Dental Office Receptionist

Comfort Dental
03.2011 - 06.2014

Diploma -

Dobson High School

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Cynthia Celaya