Cynthia Cervantes
Harvey,IL
Summary
To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
2
2
years of professional experience
Work History
Medical Receptionist
Access Urgent Care And Family Medicine
11.2023 - 04.2024
- Independently scheduled and registering patients to ensure minimal waiting time while maximizing the clinic’s efficiency
- Checked in and check out the patients with ensuring accuracy of patient information as well as completing/ collecting co-pays, charges and insurance information
- Receive and distributed all mail Maintains business office inventory and equipment by checking stock to determine inventory level, anticipating needed supplies, placing and expediting orders for supplies, verifying receipt of supplies, and scheduling equipment service and repairs.
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
Student Receptionist
Tulsa Community College
10.2022 - 12.2022
- Prepares and/or completes standard forms and cards by performing basic keyboarding
- Contributes to a work environment that encourages knowledge of, respect for, and development of skills to engage with those of other cultures or backgrounds.
Education
High School Diploma -
Shepard High School
Palos Heights, IL05.2021
Skills
- Excellent verbal communication skills
- Basic understanding of administrative and clerical procedures and systems
- Proficient with Microsoft Office Suite or related software
- Basic interpersonal and customer service skills
- Foreign languages
- English (Native Language)
- Spanish (Fluent)
- Front Desk Operations
- Appointment Scheduling
- Medical Terminology
- Office Administration
- Patient Registration
- Microsoft Office
- HIPAA Compliance
- Appointment Setting
- Insurance Verification
- Payment Collection
- EMR / EHR
Timeline
Medical Receptionist
Access Urgent Care And Family Medicine
11.2023 - 04.2024
Student Receptionist
Tulsa Community College
10.2022 - 12.2022
High School Diploma -
Shepard High School
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