Cynthia Chacon
El Paso,Texas
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Versatile Repair Tech with talents in performing regular upgrades, troubleshooting system failures and repairing equipment. Excellent problem-solving and analytical skills to manage several different tasks at once.
Overview
9
9
years of professional experience
Work History
Video Repair Specialist
Spectrum
02.2019 - 05.2022
- Enhanced customer experience by offering post-repair support services such as follow-up calls or additional troubleshooting assistance when needed.
- Maintained accurate records for all completed repairs, enabling quick reference in case of future issues.
- Developed comprehensive diagnostic checklists to quickly assess device issues and determine necessary repairs.
- Provided expert consultations to clients, recommending appropriate repair solutions based on device condition and budget constraints.
- Conducted thorough quality checks before returning repaired devices to customers, ensuring full functionality restoration.
Chat Specialist
Fullbeauty Brands
09.2013 - 02.2019
- Maximized response efficiency by prioritizing and handling multiple chat sessions simultaneously.
- Ensured compliance with data privacy regulations while collecting necessary customer information during chat interactions.
- Retained dissatisfied customers by offering tailored solutions based on their individual needs during the chats.
- Contributed to company''s positive reputation, delivering exceptional customer service via chat channels.
- Maintained organized records of chat interactions, ensuring proper documentation for future reference or follow-up actions.
- Delivered concise product demonstrations via screen sharing capabilities when necessary for enhanced user experience.
- Managed escalated cases effectively, collaborating with relevant departments for prompt resolutions.
- Built rapport with customers, demonstrating empathy and understanding during chat conversations for better resolution outcomes.
Education
Esthetician - Skin
Tristate
El Paso, TX09.2021
GED -
EPCC
El Paso, Texas07.2010
Skills
- Expertise in responding to customer inquiries and resolving customer complaints
- Highly skilled in providing customer support via phone, email, and chat
- Experience in setting up and managing customer accounts
- Knowledgeable in creating customer service policies and procedures
- Strong interpersonal and communication skills
- Ability to multitask and prioritize customer requests
- Proven track record of efficiently resolving customer issues
- Possess indepth knowledge of video equipment and accessories including monitors, cable boxes, remote controls, televisions, wifi routers, and internet modems
- Diagnose and troubleshoot technical problems and identify appropriate solutions
- Disassemble and reassemble various components and parts of video equipment
- Excellent knowledge of all internet technologies, protocols, and hardware
- Ability to troubleshoot and diagnose network issues quickly and efficiently
- Adept in setting up and maintaining wireless networks and ensuring optimal performance
- Skilled in finding and repairing hardware and software problems related to internet connections
- Provided customer service to thousands of customers via chat, phone, and email
- Resolved customer inquiries in a timely and accurate manner
- Utilized various software tools to assist customers with their needs
- Maintained positive customer relationships and created a welcoming environment
- Followed company policies and procedures to ensure customer satisfaction
- Monitored customer satisfaction surveys and responded to feedback
- Trained new hires on chat management software and customer service best practices
- Answered technical questions and educated customers on product features and functionality
- Resolved customer concerns and troubleshooted product issues
- Developed customer relationships and exceeded customer satisfaction goals
- Trained in a variety of skin treatments, including facial waxing, chemical peels, and microdermabrasion
- Skilled in providing personalized treatments to clients based upon individual skin type and needs
- Maintained complete knowledge of all products and services offered, including recommending home care products
- Developed longterm relationships with clients through excellent customer service
- Monitored and recorded client progress in order to assess results
- Demonstrated proper safety techniques when administering treatments
- Maintained a clean and organized work environment
- 10 years customer service experience
- Communication Skills
- Resolution Specialist
- Conflict Specialist
Personal Information
Title: Customer Service Representative and Chat Specialist
Timeline
Video Repair Specialist
Spectrum
02.2019 - 05.2022
Chat Specialist
Fullbeauty Brands
09.2013 - 02.2019
Esthetician - Skin
Tristate
GED -
EPCC
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