Cynthia Chalmers
Greer,SC
Summary
Positive, creative, service oriented professional. Proven achiever with excellent organizational and analytical skills. Shows high attention to detail and accuracy. Strong leadership and management skills. Effectively able to multitask in a fast paced environment.
Overview
26
26
years of professional experience
Work History
Deposit Operations/Quality Control Assistant
The Piedmont Bank
07.2018 - 09.2023
- Ensures that all accounts are in compliance with BSA and banking regulations
- Verify New Account documents to include OFAC, Credit Bureaus, eFunds, and other supporting documents have been obtained according to compliance and bank procedure
- Verify identification for CIP is a match and has been scanned within the Core System
- Cross checking core system for input accuracy to match new account documentation
- Processed outgoing wires.
Deposit Operations/IRA Specialist
Hamilton State Bank
02.2012 - 07.2018
- Assist and direct branch employees regarding IRA questions and account procedures
- Verify IRA documents and all IRA accounts for accuracy
- Monitor IRA daily reports and process maintenance on IRA accounts
- Complete advanced IRA and CD account research as needed
- Balance federal withholding transactions and submit payment to the IRS
- Process all IRS tax corrections on 1099 INT, 1099R and 5498 tax documents
- Review daily CD non-post reports and correct any CD non-post transactions
- Process account auto transfers and sweeps.
IRA Administrator/Deposit Operations Officer
Gwinnett Community Bank
11.2000 - 02.2012
- Processed all IRA administrative functions for the bank and trained employees on IRA policies and procedures
- Assisted employees with IRA questions and account procedures
- Ordered debit cards and increased debit card limits
- Processed customer POS inquiry forms and researched any unauthorized or disputed ATM/Debit card transactions
- Ensured that customers disputing ATM/Debit transactions had their accounts credited in a timely manner
- Processed return deposited items and chargebacks.
Branch Manager/Bank Officer
Gwinnett Community Bank
11.2000 - 02.2012
- Supervised several employees to ensure the branch operated efficiently
- Resolved any customer inquiries or discrepancies
- Conducted branch audits and prepared monthly board reports
- Called on clients to develop new business
- Opened accounts and referred appropriate products and services.
Customer Service Representative
Peoples Bank
05.1997 - 11.2000
- Opened accounts and referred appropriate products and services
- Trained new employees on customer service procedures
- Processed on-line entries, wire transfers, and daily overdraft reports
- Monitored all safe deposit transactions and billing for the branch.
Education
Business Administration -
Miami Dade Community College
Miami, FLHealth Services -
St. Petersburg Junior College
Clearwater, FLSkills
- Microsoft Office
- Excel
- Advanced IRA Knowledge
- Leadership
- Detail Oriented
- Teamwork
- Organization
- Problem Solving
Timeline
Deposit Operations/Quality Control Assistant
The Piedmont Bank
07.2018 - 09.2023
Deposit Operations/IRA Specialist
Hamilton State Bank
02.2012 - 07.2018
IRA Administrator/Deposit Operations Officer
Gwinnett Community Bank
11.2000 - 02.2012
Branch Manager/Bank Officer
Gwinnett Community Bank
11.2000 - 02.2012
Customer Service Representative
Peoples Bank
05.1997 - 11.2000
Business Administration -
Miami Dade Community College
Health Services -
St. Petersburg Junior College
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