Cynthia Chan
Naugatuck
Summary
Bringing extensive experience in office management and relationship building to enhance organizational efficiency. Skilled in database management, event coordination, and administrative support, with a strong focus on customer and client relations. Offering problem-solving abilities to support diverse business needs. Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.
Overview
24
24
years of professional experience
Work History
ADMINISTRATIVE OFFICER
New Haven Healthy Start
New Haven
01.2014 - 01.2026
- Supported the Program Director on a federally funded program initiative to decrease the rate of infant mortality in New Haven.
- Communicateed with Executive Directors, Site Managers and Finance Department regarding submitting reports and invoices according to schedule
- Manageed New Haven Healthy Start's Facebook, Twitter and Instagram accounts
- Managed New Haven Healthy Start's database for quality assurance and schedule trainings for new hires.
- Supported the Director with federal reporting.
- Managed calendars, scheduled meetings and organized events.
- Streamlined administrative procedures to improve workflow and efficiency.
- Coordinated travel arrangements including flights, hotels, car rentals and itineraries.
- Provided support in the preparation of reports, presentations, and other documents.
- Prepared agendas for meetings, compiled minutes of meetings and tracked action items.
ADMINISTRATIVE ASSISTANT
The Community Foundation for Greater New Haven
New Haven
03.2013 - 01.2014
- Supported a team development and fundraising professionals in the execution of department goals
- Provided service to multiple audiences of The Community Foundation and communicate through various methods, including phone, email and written communications
- Supported internal and external meetings and events, including scheduling, attending, providing logistics, managing reservations and recording, as required
- Recorded donor and event information into The Community Foundation's relational database, FIMS
- Collaborated with other Foundation staff members on different projects.
- Supported the reception area accountabilities, as needed
- Assigned special projects
- Provided and supported the team with miscellaneous administrative duties, as needed.
SECRETARY III
Jewish United Federation
Chicago
05.2007 - 10.2012
- Organized fundraising, social, business/professional and volunteer events
- Exclusive access to update the 100,000 plus donor database daily
- Maintained and track event attendance for 3 associates
- Provided telephone support and independently handle calls as Executives' representative
- Prepared forms, reports and statistics for money raised.
- Trained new hires with computer applications.
- Updated a 4,000 plus Outlook distribution list and assist weekly mass emails
- Performed secretarial tasks for Young Leadership Division of a Jewish relief agency; duties include: faxing, filing, copying, and mail merges, set-up conference calls.
SALES SUPPORT SPECIALIST
Victoria's Secret Stores
Oakbrook
11.2001 - 05.2007
- Processed newly received merchandise in a timely and efficient manner
- Replenished the store before business day
- Assisted in the training of new hire employees
- Assisted in the position of zone lead on floor changes, i.e., window displays, room merchandising, store visuals and making sure the overview of the store is in proper company brand guide standards as needed
- Entrusted with the most complex customer service issues as a result of exceptional ability to promptly resolve concerns and satisfy customers.
- Participated in various new store openings where one has to remodel and organize the stores for Grand Opening events.
Education
NONPROFIT MANAGEMENT -
DePaul University
Chicago06.2018
HIGH SCHOOL DIPLOMA -
Lafayette High School
Brooklyn06.2001
Skills
- Office management
- Relationship building
- Database management
- Event coordination
- Scheduling and calendar management
- Administrative support
- Customer and client relations
- Data entry
- Problem-solving
References
References available upon request.
Timeline
ADMINISTRATIVE OFFICER
New Haven Healthy Start
01.2014 - 01.2026
ADMINISTRATIVE ASSISTANT
The Community Foundation for Greater New Haven
03.2013 - 01.2014
SECRETARY III
Jewish United Federation
05.2007 - 10.2012
SALES SUPPORT SPECIALIST
Victoria's Secret Stores
11.2001 - 05.2007
NONPROFIT MANAGEMENT -
DePaul University
HIGH SCHOOL DIPLOMA -
Lafayette High School