Cynthia Chandler
Glenside,PA
Summary
10+ years of experience in customer service, excellent communication and interpersonal skills, ability to handle difficult customers and resolve issues. Proficient in Microsoft office, CRM software, and Salesforce.
Overview
3
3
years of professional experience
Work History
Sales Support Coordinator
Pyramid Consulting
Remote
01.2023 - 12.2023
- Contractor services for Comcast Business
- Reviewed and approved 15 contractual orders per day from various selling partners
- Received orders from selling partners and implemented them into the system for procesing and completion.
- Coordinated between selling partners, Comcast internal teams, and business customers to ensure satisfaction of services contracted
- Continually reviewed and updated contracts or issues that delayed service completion and took appropriate action to schedule services.
Medical Scheduler
Infinite Computing
Remote
10.2022 - 01.2023
- Customer Service Agent for Veteran Affairs
- Reviewed 10 plus disability claim cases daily
- Verified disability information with the military veteran for accuracy
- Scheduled medical appointments for military veterans who initiated medical disability claims through the Veterans Administration
- Provided guidance and assistance to Veterans who were unsure of the scheduling process
- Communicated with VA approved medical vendors to coordinate appointments
- Adhered to PII (Personal Identifiable Information) and HIPPA regulations and guidelines.
Customer Service
Axelon
Remote
01.2021 - 06.2022
- Contractor services for Pfizer Pharmaceuticals
- Managed daily high call volume to process pharmaceutical orders
- Processed over 30 high volume pharmaceutical orders for physicians, sales representatives, pharmacists, and hospitals daily
- Investigated and resolved billing discrepancies and shipment disputes
- Coordinated between pharmaceutical, sales representatives, and internal departments on requests or disputes on behalf of the customer
- Consistently adhered to Pfizer metrics and standards for customer interaction
- Maintained updated knowledge of Pfizer trade policies, Standard Operating Procedures, and standard business processes to investigate and respond to customer and sales force inquiries
- Strictly adhered to PII (Personal Identifiable Information) and HIPPA.
Customer Service /Implementation Coordinator
Verizon Communications
Philadelphia, PA
- Formulated solutions, policies, proposals and contracts for new data/voice services and upgrades; designed and configured data, networks, and systems; supervised distribution of services
- Coordinated with the project management team to complete multiple projects for several federal agencies
- Ensured federal projects met the timeline requirements
- Consistently monitored progressive action on multiple accounts requests and coordinated with technical departments to ensure the progression of orders on a timely manner
- Streamlined servicing orders for data network circuits, significantly cutting processing time
- Reviewed daily status reports and updates with team members to ensure that projects were completed promptly and accurately.
Education
BA Journalism/Media Studies -
Lock Haven University
Skills
- Negotiation
- Conflict Resolution
- Active Listening
- Effective Communication
- Data Entry and Database Administration
- Microsoft Office Applications
- Project Management and Coordination
- CRM software
- Salesforce
- Live Agent
Awards
- Recognized 100% Sales Objectives
- Recognized for improved order processes
Accomplishments
- Recognized for consistently meeting sales monthly and yearly sales objectives
- Recognized to identifying improvements in processes concerning investigation and redemption of pharmaceutical accounts.
Timeline
Sales Support Coordinator
Pyramid Consulting
01.2023 - 12.2023
Medical Scheduler
Infinite Computing
10.2022 - 01.2023
Customer Service
Axelon
01.2021 - 06.2022
Customer Service /Implementation Coordinator
Verizon Communications
BA Journalism/Media Studies -
Lock Haven University
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