EDI
Cynthia Chaney
Account Representative
Perrysburg,OH
Summary
Highly ambitious and detail-oriented professional with a strong focus on customer service. Excellent organizational and time management skills. Thrives in high-pressure environments, whether working independently or as part of a team. Experienced yet constantly motivated to expand knowledge and skills for personal and professional growth.
Overview
25
25
years of professional experience
Work History
Key Account Representative
Betco Corporation
05.2023 - Current
- Increased account retention by consistently exceeding client expectations and resolving issues promptly.
- Managed a portfolio of accounts, ensuring high levels of satisfaction and maintaining strong relationships.
- Provided valuable insights into customer needs, preferences, and purchasing habits, informing product development and marketing initiatives for better results.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Expedited order processing and fulfillment by coordinating effectively with logistics partners.
- Delivered comprehensive reporting on account activities to senior executives, enabling informed decision-making regarding resource allocation and future strategies.
National Desk Customer Service Representative
Office Depot Inc
02.2020 - 11.2021
- Initially answered "Direct" calls. Calls in regard to residential/personal deliveries.
- Trained quickly for National position
- National contract calls in regard to missing, damaged, partial or delayed orders. These are very important in regard to keeping businesses running smoothly. Larger and much more expensive.
- High volume calls 20-30 per day with very detailed information with orders and deliveries for major companies.
- Performed consistently high Net Promoter Scores weekly.
Customer Service Representative
Medical Mutual
02.2017 - 11.2019
- Averaged 40-75 calls per day, addressed customer inquiries, solved problems
- Used 20 various computer applications
- Explained policy coverage to members in detail
- Gave doctors, brokers and other insurance carriers eligibility, coverage , accumulations and prior authorization information as requested
Counter Clerk
Lasalle Cleaners
08.2014 - 02.2017
- Greeted customers with enthusiasm and offered to take their orders, filling them quickly and correctly
- Processed customer orders and accurately entered into order system
- Received deliveries, unloaded clothing, checked off items in the system and put clothing in the stockroom
- Completed sales transactions, accepted forms of payment
- Provided assistance to elderly customers or those who required help by carrying bags out to their vehicles
- Reconciled cash drawer and corrected any errors
Beverage And Hospitality Manager
Red Lobster
10.2000 - 10.2012
- Ensured all guests and employees felt welcomed and appreciated
- Exceeded guests expectations on their visit in order to retain their business
- Improved beverage sales by weekly inventory and report comparison, spot checking that equipment was in proper working order to maintain consistency
- Commended top sales, worked with staff not meeting goals with positive ways for improvement
- Scheduling for entire restaurant staff
- Watched labor costs daily and made adjustments according to business need
- Cash handling and reconciliation
Education
Associate of Arts - Associate of Applied Business Management
Global Technical Institute
Toledo, OH09.2015
Skills
- Excellent in customer, guest and employee relations
- Articulate in communicating in diverse settings
- Ambitious at meeting and exceeding expectations
- Detail oriented
- Multi-phone
- 10 key
- Microsoft Office and Word
- Account management
- Department collaboration
Software
Salesforce
Conexium
Interests
Travel
Music
Learning Calligraphy
Biking
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Work Preference
Work Type
Full TimeWork Location
On-SiteHybridImportant To Me
Career advancementPersonal development programsStock Options / Equity / Profit Sharing401k matchHealthcare benefitsCompany CultureWork-life balanceQuote
I find that the harder I work, the more luck I seem to have.
Thomas Jefferson
Timeline
Key Account Representative
Betco Corporation
05.2023 - Current
National Desk Customer Service Representative
Office Depot Inc
02.2020 - 11.2021
Customer Service Representative
Medical Mutual
02.2017 - 11.2019
Counter Clerk
Lasalle Cleaners
08.2014 - 02.2017
Beverage And Hospitality Manager
Red Lobster
10.2000 - 10.2012
Associate of Arts - Associate of Applied Business Management
Global Technical Institute
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