Cynthia Chapman
Cataula,AL
Summary
Knowledgeable with 19 years of customer service experience. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success.
Overview
24
24
years of professional experience
Work History
Insurance Producer - Casualty and Property
Farmers Insurance - The Bledsoe Agency
02.2021 - Current
- Cultivated relationships with clients to identify and meet insurance needs and establish trust and rapport.
- Provided information on features, policies and relative advantages to promote insurance packages.
- Liaised with insurance carriers to resolve billing errors and discrepancies.
- Generated quotes and proposals for clients to match individual needs.
- Calculated premiums and established payment methods for sales.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Adhered to underwriting, rating and compliance criteria and guidelines.
- Completed customer applications and updated records to reflect current information.
- Generated, posted and attached information to claim files.
- Posted payments to accounts and maintained records..
New Hire Customer Service Manager
Employee Liability Management
06.2008 - 03.2020
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Liaised between multiple business divisions to improve communications.
- Evaluated employee onboarding programs and presented strategic improvement recommendations to upper management.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Worked with managers to achieve compliance with organizational policies, providing clarifying information and recommending necessary changes.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Customer Service Representative
Crown Products Company
08.2006 - 06.2008
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Met customer call guidelines for service levels, handle time and productivity.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Managed timely and effective replacement of damaged or missing products.
Customer Service Specialist
Masonite International Corp
06.2004 - 08.2006
- Responded to customer needs through competent customer service and prompt problem-solving.
- .Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Scheduled pickups and deliveries to maintain smooth operations.
- Monitored scheduled shipment dates to achieve timely delivery, expediting as necessary, and communicating variances to customers.
Import Customer Service Specialist
Standard Furniture Manufacturing Company
10.1999 - 05.2004
- Coordinated import of goods for multiple clients, providing accuracy and timely delivery.
- Processed customer service orders promptly to increase customer satisfaction.
- Maintained open communication with customers and overseas partners to update all parties on order and shipping changes.
- Coordinated with internal teams to enable timely ordering, shipping and receipt of goods.
Education
No Degree - Early Childhood Education
University of South Alabama
Mobile, AL08.1997
No Degree - Early Childhood Education
University Of Alabama
Tuscaloosa, AL08.1995
No Degree - General Studies
James H. Faulkner State Community College
Bay Minette, AL08.1994
High School Diploma -
Baldwin County High School
Bay Minette, AL05.1993
Skills
- 19 years Customer Service
- Telephone Etiquette
- Team-Building Exercises
- Communications Strategies
- Administrative and Office Support
- Effective Written and Verbal Communication
- Policy and Procedure Adherence
- High-Volume Call Environment
- Ability to Work Independently
- Customer Relationship Management
- New Hire Portal Systems
- E-verify Laws and Regulations
- Drug Screen Processes
Timeline
Insurance Producer - Casualty and Property
Farmers Insurance - The Bledsoe Agency
02.2021 - Current
New Hire Customer Service Manager
Employee Liability Management
06.2008 - 03.2020
Customer Service Representative
Crown Products Company
08.2006 - 06.2008
Customer Service Specialist
Masonite International Corp
06.2004 - 08.2006
Import Customer Service Specialist
Standard Furniture Manufacturing Company
10.1999 - 05.2004
No Degree - Early Childhood Education
University of South Alabama
No Degree - Early Childhood Education
University Of Alabama
No Degree - General Studies
James H. Faulkner State Community College
High School Diploma -
Baldwin County High School
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