Summary
Overview
Work History
Education
Skills
Community Service
Timeline
Generic

Cynthia Chapman

Avon,CT

Summary

Senior Administrative Assistant - To secure a position that utilizes my strong administrative skills. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.

Overview

44
44
years of professional experience

Work History

Senior Administrative Assistant in Engineering

Otis Elevator
06.2012 - 10.2023
  • Assisted Human Resources by bringing new employees and contractors into engineering and supported when they left
  • By appropriating or returning badges, credit cards, electronic equipment, and by letting appropriate people know when these tasks where completed
  • Passport maintenance/domestic and international travel arrangements
  • Managed over 250 employees with their needs for three years until administrative assistants were replaced during and after the COVID period
  • Worked with managers to create large meeting events over multiple days and locations
  • Supported and maintained office printers, plotter and a supply vending machine
  • Maintained employee used cabinet locations by mapping, labeling and getting keys as needed
  • Maintain building maps using AutoCad
  • Draft work
  • Included in a team to cut paper checks for employees and visitors as requested
  • Maintained group address books for the buildings
  • Provided PowerPoint slides for those presenting to building staff
  • P.O
  • Creation for those managing software licensing and others as needed
  • Assisted in setting up the software library for the Software Group
  • Supported the Codes Group
  • Procured purchase orders to gain necessary electronic or hard copy books
  • Set up meetings and ran through Zoom
  • Documented Letter Ballot discussion/votes and inputted information at the ASME Web Site
  • Provided team with documentation.

Administrative Support in Engineering Department

Belcan Tech Services
06.2011 - 05.2012
  • Passport maintenance/domestic and international travel arrangements
  • Preparing cubicles for rotating interns and engineers from sister companies as- well-as internal department moves
  • Updating building phone list and floor maps and assist with updating building maps (facilities)
  • Work with labeling cabinets with magnetic labels
  • Active in ACE activities and initiatives
  • Provided a file cabinet workbook to help various groups manage information, suggested and worked with others making sure all phones were labeled with emergency number
  • Assisted in maintaining conformity with file cabinet labels
  • Always looking for improvements
  • Provide professional documents
  • Take and distribute meeting minutes
  • Maintain calendars, assemble training books, order, order business cards and pads, keep general assigned area and meeting rooms neat and supplied
  • Create and manage Service Requests and Work Orders
  • Back up other individuals that are out or volunteer to help others that in need.

Administrative Support in Flight Operations

Kelly Services
04.2010 - 06.2011
  • Involved in Crew scheduling, Prepared and provided passport maintenance, travel reservations, maintained travel profiles
  • ACE (continuous improvement program) data entry and graphing
  • Maintained charts, updated reports, prepared rooms for meetings of executive staff
  • Typical office management activities.

Administrative/Inside Sales/Customer Support Services

E.M. Cahill Company, Inc.
01.2002 - 01.2008
  • Assisted owner by handling confidential material appropriately (this included legal paperwork)
  • Able to provide professional documents as needed while maintaining priorities
  • Experienced handling multiple phone lines
  • Coordinated all aspects of the quarterly Company Newsletter including its design
  • Accurately entered orders
  • Tracked orders as needed from onset to delivery, while keeping sales and customers informed
  • Data entry which included assisting accountant with invoicing activities
  • Handled all quarterly/seasonal mailings
  • Receptionist skills
  • Direct customer/distributor coordinating and support.

Broadband Architectural Specialist

Philips Broadband Networks, Inc.
01.1996 - 01.2001
  • Coordinated and delivered department and internal training sessions for fellow associates as well as training groups at customer sites
  • Provided mentoring and guidance to other members within the group
  • Performed supervisory functions in support of manager
  • Proven project management experience
  • Regularly prepared complete product proposals for top ten customers
  • Developed a complete training module for a national organization with a very tight deadline
  • Professionally assisted customers with making financial decisions.

Network Specialist

Philips Broadband Networks, Inc.
01.1990 - 01.1995
  • Coordinated multiple projects on time without degrading quality
  • Handled Department Resolution Log providing direct customer support
  • Worked independently and with teams of staff members on complex design projects
  • Organized and documented all activities related to assigned projects with a high degree of accuracy and full detail.

Project Coordinator

Philips Broadband Networks, Inc.
01.1985 - 01.1989
  • Responsible for organization and documenting all activities related to assigned projects with a high degree of accuracy and full detail
  • Work independently on highly complex design projects
  • Created and managed invoices between the customer, job shop, and Philips.

System Designer

Philips Broadband Networks, Inc.
01.1980 - 01.1984
  • Worked independently on design projects meeting all deadlines.

Education

Bachelor Degree in Business Administration - Marketing

American InterContinental University

Associate of Art degree - Humanities and Social Science

Cayuga County Community College

Pursued degree in Architectural Technology

Onondaga Community College (OCC)

Computer software training and practical experience

Dale Carnegie Effective Speaking and Human Relations, How to become a Better Communicator, Managing Multiple Projects, Coaching and Teambuilding Skills for Managers and Supervisors -

Professional development

Skills

  • Spreadsheet Development
  • Package Routing
  • Transcription and Dictation
  • Presentation Design
  • Process Optimization
  • Information Security
  • Report Development
  • Reception Management
  • Expense Reporting
  • Excellent Interpersonal Skills
  • Travel Coordination
  • Presentation Development
  • Accounting Skills
  • Supervising Staff
  • Effective Problem Solving
  • Human Resources Support
  • Executive Support
  • Proficient in Microsoft Office
  • Meeting Support
  • Scheduling Services
  • Strong Organizational Abilities
  • Professional Phone Etiquette
  • Travel Arrangements Expertise
  • Inventory Control Familiarity
  • Process Improvement Initiatives
  • Database Management Knowledge
  • Document Preparation Efficiency
  • Project Coordination Expertise
  • Detail-Oriented Approach
  • Confidentiality and Discretion
  • Customer Service Orientation
  • Vendor Relations Management
  • Office Equipment Operation
  • High-Level Multitasking
  • Basic Accounting Knowledge
  • Letter Preparation
  • Spreadsheet Management
  • Mail Handling
  • Database Management
  • Bookkeeping
  • Proposal Writing
  • Calendar Management
  • Data Entry
  • Filing
  • Appointment Scheduling
  • Invoice Processing
  • Research
  • Meeting Planning
  • Office Administration
  • Confidential Document Control
  • Billing and Coding
  • Strong Problem Solver
  • Administrative Support
  • Team Bonding
  • Data Organization
  • Business Administration
  • Resourceful
  • Inventory Systems
  • Computer Proficiency
  • Excel Spreadsheets

Community Service

  • Previous Junior Girl Scout leader
  • Volunteered in a non-profit store
  • Church activities

Timeline

Senior Administrative Assistant in Engineering

Otis Elevator
06.2012 - 10.2023

Administrative Support in Engineering Department

Belcan Tech Services
06.2011 - 05.2012

Administrative Support in Flight Operations

Kelly Services
04.2010 - 06.2011

Administrative/Inside Sales/Customer Support Services

E.M. Cahill Company, Inc.
01.2002 - 01.2008

Broadband Architectural Specialist

Philips Broadband Networks, Inc.
01.1996 - 01.2001

Network Specialist

Philips Broadband Networks, Inc.
01.1990 - 01.1995

Project Coordinator

Philips Broadband Networks, Inc.
01.1985 - 01.1989

System Designer

Philips Broadband Networks, Inc.
01.1980 - 01.1984

Bachelor Degree in Business Administration - Marketing

American InterContinental University

Associate of Art degree - Humanities and Social Science

Cayuga County Community College

Pursued degree in Architectural Technology

Onondaga Community College (OCC)

Computer software training and practical experience

Dale Carnegie Effective Speaking and Human Relations, How to become a Better Communicator, Managing Multiple Projects, Coaching and Teambuilding Skills for Managers and Supervisors -

Professional development

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Cynthia Chapman