Cynthia Chapman
Wartburg,TN
Summary
Versatile and accomplished professional with a proven track record at Morgan County Medical Center - Dental, adept in dental office administration and office management. Excelled in enhancing patient satisfaction and streamlining operations, demonstrating exceptional organizational skills and digital X-ray proficiency. Achieved significant improvements in workflow efficiency and patient care quality. Highly-motivated Dental Assistant with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Coordinated Office Manager with detailed understanding of dental terminology and patient procedures. Meticulous record-keeper with 30 years of experience handling sensitive medical information and managing large volumes of personal data, historic health details, imagery and impressions. Patient-oriented insurance mediator, inputting procedure codes with specificity for proper billing designations. Highly-motivated with in-depth knowledge and progressive experience in dental practice environments. Demonstrating comprehensive business acumen in all facets of clinical office operations, regulatory compliance and patient-centered, superior-quality service. Effective co-leader adept at employee training and supervision, inventory oversight and database administration. Well-versed in accounts receivable functions, patient and workflow optimization and scheduling coordination for multiple doctors with extensive calendar obligations. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings.
Overview
31
31
years of professional experience
1
1
Certification
Work History
Dental Office Manager
Morgan County Medical Center
01.1994 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Conducted regular inventory assessments of office supplies, ordering necessary items proactively to prevent stock shortages.
- Enhanced team productivity by delegating tasks effectively and overseeing daily workflow.
- Coordinated office events and meetings, ensuring timely execution and optimal scheduling for all participants.
- Managed vendor relationships, negotiating contracts for cost savings while maintaining high-quality services.
- Oversaw facility maintenance requests, coordinating with building management to address repairs or improvements efficiently.
- Developed comprehensive policy manuals outlining procedures and guidelines, contributing to a well-organized workplace culture.
- Streamlined document handling and processing, reducing turnaround time for client inquiries and requests.
- Resolved office disputes swiftly and equitably, maintaining harmonious workplace.
- Coordinated with IT department to upgrade office technology, enhancing overall efficiency and data security.
- Facilitated positive work environment, addressing employee concerns promptly and fostering culture of mutual respect.
- Provided comprehensive administrative support to senior management, enabling them to focus on strategic decision-making.
- Oversaw office budget, ensuring all expenditures were within allocated funds and identifying cost-saving opportunities.
- Improved team morale and cohesion with regular team-building activities and open communication channels.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Established team priorities, maintained schedules and monitored performance.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Assisted in organizing and overseeing assignments to drive operational excellence.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
- Boosted dental practice revenue by optimizing billing procedures and diligently following up on outstanding payments.
- Effectively resolved patient concerns or complaints, maintaining excellent client relations and promoting ongoing customer loyalty.
- Achieved revenue goals with successful management of patient scheduling, receivables and miscellaneous operations expenses.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Managed office within budget guidelines for clerical and auxiliary supply purchases, equipment upgrades and labor costs.
- Managed financial aspects including budgeting, forecasting, expense tracking, and profit analysis for overall fiscal responsibility.
- Ensured compliance with all applicable regulations governing dental practices at local, state, and federal levels.
Dental Assistant
Benjamin R. Howard, DDS
01.1994 - Current
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Performed x-rays safely while adhering to radiation safety guidelines, ensuring high-quality diagnostic images for dentists'' evaluations.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Sterilized rooms and prepped equipment and instruments for multiple procedures daily.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared instruments and equipment for use in dental procedures, ensuring their availability when needed.
- Explained treatment procedures and instructed patients on home care guidelines.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Prepared patient x-rays and images for dentist review.
Education
No Degree - Special Education
Lincoln Memorial University
Harrogate, TNNo Degree - Elementary Education
Roane State Community College
Harriman, TNSkills
- Appointment Scheduling
- Dental terminology knowledge
- HIPAA Compliance Understanding
- Proficient in MS Office
- Insurance Billing
- Dental office administration
- Office Management
- Data Entry
- Dental software proficiency
- Dental Office Management
- HIPAA Compliance
- Electronic Dental Record (EDR)
- Office Administration
- Financial Management
- Business Administration
- Business Analysis and Reporting
- Administration and Reporting
- MS Office
- Time Management
- Attention to Detail
- Multitasking
- Reliability
- Excellent Communication
- Organizational Skills
- Staff Management
- Technical Proficiency
Affiliations
- Second Dental District
- Morgan County Chamber of Commerce
- Morgan County Boy's and Girl's Club
Certification
- Steri-Safe: Hazardous Communication Training Certificate - 02/13/2024
- Personal Protective Equipment Training Certificate - 02/13/2024
- Steri-Safe: BBP Training Certificate - 02/13/2024
- Hand Hygiene Training Certificate - 02/13/2024
- Portable Fire Extinguishers Training Certificate - 02/13/2024
- COVID-19 Related Topics Training Certificate - 01/10/2023
Additional Information
Volunteer at Liberty Baptist Church in Wartburg Community Kitchen
Reading
Personal growth and biographies
Timeline
Dental Office Manager
Morgan County Medical Center
01.1994 - Current
Dental Assistant
Benjamin R. Howard, DDS
01.1994 - Current
No Degree - Special Education
Lincoln Memorial University
No Degree - Elementary Education
Roane State Community College
Similar Profiles
DESRICK A. CAMPBELLDESRICK A. CAMPBELL
Mathematics Teacher at Dade County Public School Robert Morgan S3C CenterMathematics Teacher at Dade County Public School Robert Morgan S3C Center
Tammy BarnettTammy Barnett
Health Information Manager at Life Care Center Of Morgan CountyHealth Information Manager at Life Care Center Of Morgan County
Bailey FurneyBailey Furney
Detention Officer at Morgan County Adult Detention CenterDetention Officer at Morgan County Adult Detention Center
Tasha HambyTasha Hamby
Administrative Assistant at Tracy Larabee, CPAAdministrative Assistant at Tracy Larabee, CPA
Joshua HinkleJoshua Hinkle
Laborer at Taylor’s Home Improvement/RemodelLaborer at Taylor’s Home Improvement/Remodel