Cynthia Cisneros
Atlanta,GA
Summary
Conscientious professional with extensive experience advocating for social and economic well-being of individuals and families. Skilled at providing guidance, support and assistance. Strong communication and management skills and committed to inspiring community service.
Overview
20
20
years of professional experience
Work History
Lead Case Manager/PSH Program Manager
SafeHouse Outreach
03.2022 - Current
- Collaborated with Coordinated Entry, Partners for Home, to find affordable housing and shelter for individuals and families
- HMIS tracking system
- Case notes
- Referrals
- Developed service plans (ISP)
- Developed crisis planning for 5 families in a PSH program
- Assessments/Follow-up assessments
- Conduct team meetings and trainings
- Mentorship & cross training in Human Resources
- Audit and process data quality reports.
- Conducted thorough assessments to determine the most appropriate resources and services for each client.
Unit Clerk
Emory University Hospital
08.2017 - Current
- Recorded patient's personal and medical information, maintain patient's medical records and provide support to the medical team
- Greeting patients and visitors
- Answering, screening, and routing incoming calls
- Electronic record keeping systems
- Patient admissions and discharges
- Filing, faxing documents.
- Answered multi-line telephone system, provided information, and directed calls.
Transition Case Manager-Rapid Re-housing
Zaban Paradies Center
09.2021 - 05.2023
- Developed service plan (ISP)
- Audit and process data quality reports
- HMIS tracking system
- Referrals
- Assessments/Follow-up assessments
- Case notes.
- Facilitated group workshops addressing topics such as life skills development, job readiness training, or self-advocacy techniques for empowered transitions.
- Developed strong working relationships with local service providers to enhance collaboration and improve overall client outcomes.
- Supported clients in identifying personal strengths, overcoming barriers, and achieving long-term goals during the transition process.
Case Manager
Hope Atlanta
03.2021 - 05.2021
- Provided case management and referrals and established relationships with community agencies and organizations
- HMIS tracking system
- Assessments/Follow-up assessments
- Audit and process data quality reports
- Referrals
- Case Notes.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Case Aide
Salvation Army Red Shield Services
12.2019 - 07.2020
- Provided case management and referrals and established relationships with community agencies and organizations
- HMIS tracking system
- Assessments/Follow-up assessments
- Audit and process data quality reports
- Referrals
- Case Notes.
- Maintained up-to-date client records, ensuring accurate and timely reporting of progress and outcomes.
Patient Care Assistant
Emory University Hospital
10.2004 - 07.2016
- Provide patient care and advocate for individuals with in the healthcare system
- Schedule appointments
- Medical records submission
- Epic
- Front and back office
- Patient registration.
- Assisted nurses with daily patient care tasks, ensuring timely and efficient medical support.
Education
Bachelor of Science - Industrial-Organizational Psychology
University of Phoenix
Phoenix, AZ01.2024
Associate of Arts - Human Services
University of Phoenix
Phoenix, AZ01.2016
Skills
- Assessments
- HMIS tracking System
- Customer Service
- Time Management
- Case Management
- Crisis Intervention
- Conflict Management
- EMR Systems
- Care Plans
- Epic
- Case Documentation
- Client Advocacy
- Ethical Practice
- Needs Assessment
- Patient Needs Assessment
- Discharge Planning
- Home Visits and Inspections
- Case Needs Assessment
- Community Resources
- Data Entry and Analysis
- Case Planning
- Case Management Tracking
Additional Information
Certificate of Completion: Emotional Intelligence
Certificate of Completion: Creating a culture of Inclusion
Certificate of Completion: Strategies of eliminating bias in a non-profit organization
Certificate of Completion: Professional Case Management -effective communication
Certificate of Completion: De-escalating and service recovery skills training
Certificate of Completion: Bias Foundations-Understanding and disrupting bias
Certificate of Completion: Sexual Harassment: Prevention
Certificate of Completion: Leadership-Critical thinking and problem solving
Certificate of Completion: LDR- Compensation transparency
Certification
· Quality Certificate of Completion: Emotional Intelligence
· Assessments Certificate of Completion: Creating a culture of Inclusion
Certificate of Completion: Strategies of eliminating bias in a non-profit organization
Certificate of Completion: Professional Case Management -effective communication
Certificate of Completion: De-escalating and service recovery skills training
Certificate of Completion: Bias Foundations-Understanding and disrupting bias
Certificate of Completion: Sexual Harassment: Prevention
Certificate of Completion: Leadership-Critical thinking and problem solving
Certificate of Completion: LDR- Compensation transparency
Timeline
Lead Case Manager/PSH Program Manager
SafeHouse Outreach
03.2022 - Current
Transition Case Manager-Rapid Re-housing
Zaban Paradies Center
09.2021 - 05.2023
Case Manager
Hope Atlanta
03.2021 - 05.2021
Case Aide
Salvation Army Red Shield Services
12.2019 - 07.2020
Unit Clerk
Emory University Hospital
08.2017 - Current
Patient Care Assistant
Emory University Hospital
10.2004 - 07.2016
Bachelor of Science - Industrial-Organizational Psychology
University of Phoenix
Associate of Arts - Human Services
University of Phoenix
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