Cynthia Cisneros
Rocklin,CA
Summary
Professional with comprehensive experience in front office operations, adept at managing high-volume environments with efficiency and poise. Known for strong communication skills, organizational abilities, and keen attention to detail. Collaborative team player focused on achieving results and adapting to changing needs seamlessly. Proficient in scheduling, customer service, and administrative support, ensuring smooth daily operations.
Overview
19
19
years of professional experience
Work History
Receptionist/Customer Service Representative
Kaiser Permanente
09.2016 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Confirmed appointments, communicated with clients, and updated client records.
Medical Office Clerk
Plastic Hand and Microsurgery
06.2014 - 09.2016
- Collaborated closely with insurance companies to verify coverage details, submit claims, and process payments promptly.
- Supported physicians in providing quality care through precise documentation of medical histories, test results, and medications.
- Streamlined office operations by organizing and maintaining accurate patient records and medical files.
- Maintained patient confidentiality and privacy by adhering to strict guidelines when handling sensitive information.
- Performed general clerical tasks such as photocopying, faxing, and data entry with high accuracy ensuring efficient office operations.
- Assisted in the training and orientation of new hires to ensure seamless integration into the medical office team.
- Ensured compliance with HIPAA regulations by meticulously handling confidential patient information with discretion and professionalism.
- Enhanced patient satisfaction by efficiently managing appointment scheduling and confirming appointments promptly.
- Contributed to maintaining a clean and organized office environment by managing supplies inventory and restocking as needed.
Unit Secretary
Los Robles Hospital Medical Center
11.2014 - 01.2016
- Assisted nursing staff with patient care, ensuring timely completion of tasks and improved patient satisfaction.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Managed incoming calls and directed to appropriate department.
- Maintained a clean, organized work environment for optimal efficiency in the delivery of patient care services.
- Contributed to positive patient experiences by greeting visitors, providing directions, and addressing inquiries professionally.
- Supported hospital compliance efforts by adhering to privacy policies and HIPAA regulations when handling sensitive patient information.
- Maintained rapport with physicians, nurse,s and other healthcare personnel.
- Improved unit workflow by effectively prioritizing tasks and collaborating with team members to complete assignments in a timely manner.
Health Information Technician
Los Robles Hospital Medical Center
01.2007 - 06.2013
- Doctors desk monitor doctors to ensure that they are in compliance with hospital regulations.
- Maintain daily productivity reports to make certain compliance with expected standard.
- Retrieved and processed discharged patient records from all floors.
- Pulled records for physicians, emergency room, and several departments throughout hospital.
- Heavy volume of telephone calls.
- Customer service.
Medical Record Technician 2
Saint Mary Medical Center
01.2006 - 06.2006
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Streamlined processes by implementing efficient workflows and improving technician training programs.
- Achieved significant energy savings by installing and maintaining energy-efficient systems.
Education
CNA Program -
American Red Cross
Canoga Park, CA03.2016
High School - undefined
Inglewood High School
Inglewood, CA06.1997
Skills
- Skilled in clerical operations and documentation
- Customer service expertise
- Profound ability to complete routine paperwork
- Excellent skills in the use of operating basic office equipment, such as personal computers, photocopy machines, FAX machines, telephones, etc
- Remarkable ability to maintain quality, safety, and infection control standards
- Sound ability to follow routine verbal or written instructions
- Excellent knowledge of related accreditation and certification requirements
- In-depth ability to maintain confidentiality of records and information
- Highly effective communication (written and verbal) skills
Languages
Spanish
Native or Bilingual
Timeline
Receptionist/Customer Service Representative
Kaiser Permanente
09.2016 - Current
Unit Secretary
Los Robles Hospital Medical Center
11.2014 - 01.2016
Medical Office Clerk
Plastic Hand and Microsurgery
06.2014 - 09.2016
Health Information Technician
Los Robles Hospital Medical Center
01.2007 - 06.2013
Medical Record Technician 2
Saint Mary Medical Center
01.2006 - 06.2006
High School - undefined
Inglewood High School
CNA Program -
American Red Cross
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