Detail-oriented Owner with proven success building relationships and maintaining partnerships with top accounts to increase overall productivity and grow profit channels. Expands network connections by effectively determining and meeting customer needs, implementing price models and optimizing inventory control procedures.
Hi, I’m
Cynthia Clapp
Landscaper
Arlington,TX
Summary
Overview
18
years of professional experience
Work History
Self-employeed
Owner/Operator Landscaper
03.2014 - Current
Job overview
- Increased customer satisfaction by providing high-quality services and timely communication.
- Managed daily operations for optimal efficiency, streamlining processes to reduce costs.
- Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
- Established strong relationships with suppliers, ensuring consistent delivery of goods and services at competitive prices.
- Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
The Original Mexican Eats
Cashier Bartender
11.2010 - 10.2011
Job overview
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Stocked, tagged and displayed merchandise as required.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Learned duties for various positions and provided backup at key times.
- Used POS system to enter orders, process payments and issue receipts.
- Checked personal identifications during alcohol and tobacco sales.
- Conducted inventory counts by adding each item in stock and documenting in computer system.
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
Taco Bell Restaurant
Restaurant Shift Manager
02.2006 - 10.2010
Job overview
- Enhanced customer satisfaction by efficiently managing front-of-house operations and addressing guest concerns promptly.
- Optimized staff scheduling for seamless service delivery during peak hours, ensuring all shifts were adequately covered.
- Improved employee morale through regular recognition of outstanding performance and providing opportunities for professional growth.
- Implemented new menu items successfully, coordinating with chefs and kitchen staff to ensure consistent quality and presentation.
- Oversaw cash handling procedures, maintaining accurate records and minimizing discrepancies in daily financial reports.
- Streamlined inventory management processes, reducing waste and lowering overall food costs for the restaurant.
- Boosted sales revenue by implementing effective upselling techniques and encouraging team members to promote special offers or featured items.
- Maintained a clean and welcoming dining environment, conducting regular inspections to ensure adherence to health and safety standards.
- Trained new hires on company policies, procedures, and customer service expectations, contributing to a well-prepared workforce.
- Conducted regular performance evaluations for team members, providing constructive feedback and setting clear goals for improvement where needed.
- Ensured timely resolution of customer complaints by taking immediate corrective action when necessary and following up with guests after their visits.
- Demonstrated strong leadership by setting a positive example for team members, consistently adhering to company policies and maintaining an unwavering commitment to excellent customer service.
- Addressed customer concerns, complaints and questions, resulting in outstanding customer service ratings.
- Trained restaurant employees to prepare food, operate cash registers and keep restaurant clean throughout shift.
- Assigned tasks to employees and oversaw opening and closing of restaurant.
- Excelled in every store position and regularly backed up front-line staff.
- Checked and monitored inventory levels to reorder items.
- Maintained kitchen cleanliness and sanitation through correct procedures and scheduled cleaning of surfaces and equipment.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
- Reduced inaccuracies by carefully counting cash and keeping meticulous records of transactions.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Oversaw food preparation and monitored safety protocols.
- Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines
- Inspected equipment and machinery for proper working condition and directed staff to clean and repair as needed.
- Maximized quality assurance by completing frequent line checks.
- Implemented effective inventory control systems to reduce food spoilage and waste.
Education
WyndhamTexas
Certificate of Completion from Business Computer Information Systems
11.2004 - 05.2005
University Overview
Skills
- Personnel Management
- Sales Negotiation
- Operations Management
- Business Planning
- Conflict Resolution
- Organizational Skills
- Customer Service
- Team Leadership
- Adaptability and Flexibility
- Inventory Control
- Quality Assurance
- Time Management
- Attention to Detail
- Problem Solving
Timeline
Owner/Operator Landscaper
Self-employeed
03.2014 - Current
Cashier Bartender
The Original Mexican Eats
11.2010 - 10.2011
Restaurant Shift Manager
Taco Bell Restaurant
02.2006 - 10.2010
Wyndham
Certificate of Completion from Business Computer Information Systems
11.2004 - 05.2005
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