Outlook, Some Application Software, System and Web Software
Cynthia Clark
Social Service Worker
Garland,TX
Summary
Invested Social Worker dedicated to forming trusting relationships and advocating for best interests of residents, patients and customers. Expertise in the areas of Dementia and areas of Alzheimer's. Respectful, Compassionate and Professional offering over 34 years in the Healthcare Industry. I've been crossed trained on the Admissions side of Healthcare, Home Health and Hospice. Excellent communicator with a knack for building lasting relationships. Recognized for having a compassionate demeanor and great social perceptiveness. Motivated in making a difference in someone's life.
Overview
6
6
years of post-secondary education
6
6
years of professional experience
Work History
Social Worker
Garland Nursing & Rehabilatation
Garland, TX
03.2018 - 02.2020
- Developed Functional Behavioral Assessment and Positive Behavioral Intervention Plan to identify cause of problem behavior, formulate strategies to address behavior and teach new behavioral skills.
- Completed detailed charts to summarize interactions with patients and booked follow-up sessions.
- Interviewed clients, families or groups to assess situations, limitations and issues and implement services to address needs.
- Helped clients develop new coping mechanisms and techniques to drive behavior modification.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Attended at least 2-3 hours of meetings daily, conferences and training courses to advance professional knowledge of social work.
- Collaborated with multidisciplinary teams of facility psychologists, state guardians, community liaisons for residents with various disabilities and administrators to create and implement Individualized Care Plans.
Social Worker Consultant
Lauderdale Community Living Center
Ripley, TN
06.2017 - 01.2018
- Interviewed patients for short term rehab and set their discharge plan. For residents that admit for long term, it's necessary to reach out to their families or their Power of Attorney person to assess their needs, limitations, issues and implement services to address them.
- Formulated treatment plan strategies with multidisciplinary teams to provide comprehensive and continuous care plan.
- Completed detailed charts to summarize interactions with patients and follow-up appointments in their community.
- Collaborated with other Multidisciplinary Department Managers about planned Patients/Residents Admissions from the hospital or community. The likelihood of this person needing rehabilitation services or longer skilled services, relies solely on that persons hospital physician as well as their responsible party. This extended care will assist in allowing that person to have a better quality of life and live as independently as possible.
- Attended daily management meetings, conferences and marketing venues in relation to new strategies for new admissions , as well as quarterly townhall meeting. This townhall venue was implemented to keep our families as well as our seniors in the community informed on any or new changes in Long Term Care, Medicare, Hospice and much more.
- Implemented a user friendly tool for documentation, this would allow the Social Worker to differentiate each residents short term and long term needs. This tool would clearly define a persons cognitive skills for daily decision making ability, mood and behavior pattern prior to admission or their extended stay at the facility. This system is in conjunction with what sets the treatment plan and length of stay. As a consultant is was a responsibility to assess what needed to be addressed from 2016 & 2017 annual survey that targeted the residents rights, dignity and behaviors. The facility was putting together their action plan for correcting the last state survey of concerns.
Director of Social Services
Highlands Of Memphis
Memphis, TN
04.2014 - 06.2017
- Established preliminary and comprehensive assessments for Psycho Social needs of the residents/ patients.
- Constructed short- and long-term goals with the aide of the resident/patient in helping them either improve their quality of life or maintain their quality of life as they were through the individualize treatment plans in place.
- Represented organization at regional meetings with other Social Workers from area hospitals, long term care facilities, community service workers, home health representatives and various medical affiliates.
- Developed department policies and procedures adhering to quality and performance measures.
- Attended education opportunities and created in-service training alliances to meet mission of the facilities mission
- Managed social service development planners regarding contract development and budget.
- Collaborated with department managers to correct and improve services.
- Led performance improvement projects based on QAPI efforts.
- Evaluated service note content for description representative of clients' response to specified services.
- Conducted monthly audits analyzing company quality indicators.
- Communicated performance survey results to administrators formulating corrective action plan.
- Provided social work services to my customers, including psychosocial assessments, individual and family 1:1 meetings, case management from the hospitals, discharge planning and referrals.
- Secured their community living or find appropriate living arrangements, follow up medical care with their community Primary Care Physician. Collaborated with various community senior services agencies, home health service, durable medical equipment, group homes for adults, adult day programs, routine dialysis transportation, cancer centers all in conjunction with a safe transition home in the community.
Education
Bachelor of Arts - Social Work
Rust College
Holly Springs, MS 08.1983 - 06.1988
No Degree - Early Education
Ole Miss University
Oxford Ms 08.1996 - 05.1997
Skills
Discharge Planner, Referrals and Networking
Psychosocial Assessments Expert
Knowledge of Medical and Psychiatric Terminology
Behavioral Intervention Plans (BIP)
Structured Decision Making (SDM) Tools knowledge
Social Services, Compliant Resolution
Confidential Case Documentation
Analytical Thinking, Telephone Etiquette
Multidisciplinary Team Collaboration
Functional Behavioral Assessments (FBA)
Life Skills Development, Support
Customer Service with General Office Skills
Proficient in Medicaid, Medicare & Manage Care
HIPPA
Computer Savvy
Marketing, Sales , Good Communication Skills
Affiliations
- National Association of Social Workers
- Sisters from AARP
Software
Interests
BASW with 34 years of experience in the Healthcare Industry catering to the needs of all my customers from long term care to the community My skill set in being poised and competent with demonstrated ability to easily transcend cultural differences Thrive in deadline-driven environments Servicing
Additional Information
I have been instrumented in having many leadership roles as the Social Customer Service Worker.
- Memory Care Director 3 years Experience
- Admissions Director 4 years Experience
- Director of Social Services 30+ years of Service in Healthcare
My personal interest varies from traveling, meeting new people, music, reading
Being a only child to a Black female Officer (Colonel) in the United States Army I became a traveler and meeting new people. My interest on a slower pace was some reading and listening to a variety of musicians.
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There’s no reality except the one contained within us. That’s why so many people live an unreal life. They take images outside them for reality and never allow the world within them to assert itself.
Hermann Hesse
Timeline
Social Worker
Garland Nursing & Rehabilatation
03.2018 - 02.2020
Social Worker Consultant
Lauderdale Community Living Center
06.2017 - 01.2018
Director of Social Services
Highlands Of Memphis
04.2014 - 06.2017
No Degree - Early Education
Ole Miss University
08.1996 - 05.1997
Bachelor of Arts - Social Work
Rust College
08.1983 - 06.1988