Cynthia Clement
Bakersfield,CA
Summary
Dynamic administrator with a proven track record at Lifehouse Christian Schools, enhancing operational efficiency and customer satisfaction. Expert in data confidentiality and office management, I successfully implemented processes that improved employee productivity and fostered team development. Recognized for mentoring staff and streamlining workflows, driving engagement and loyalty through strategic initiatives.
Self-motivated Direct support Professional brings proven leadership, organizational and customer relations skills. Independently solves problems and keeps teams on task to handle diverse business requirements. History retaining clients and talented staff.
Overview
42
42
years of professional experience
Work History
Administrator/Director
Lifehouse Christian Schools
08.2009 - 11.2024
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Provided exceptional customer service to both internal and external stakeholders through prompt response times and thorough issue resolution efforts.
- Supervised administrative support staff members, offering guidance, feedback, and mentorship that contributed to their professional growth and development.
- Maintained accurate documentation of company policies and procedures for easy reference by all employees.
- Improved employee productivity with effective time management strategies for daily tasks.
- Served as a liaison between departments, fostering open communication channels that improved overall organizational function.
- Managed human resources functions, including hiring, onboarding, and employee evaluations for optimal team performance.
- Facilitated communication between departments, ensuring smooth operation and timely completion of projects.
- Implemented customer feedback system, leading to improved service delivery and customer satisfaction.
- Coordinated with IT department to upgrade software, ensuring all systems were up-to-date and running efficiently.
- Developed and maintained up-to-date database of contacts, facilitating quick and efficient communication.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
- Developed high-performing teams by providing mentorship, guidance, and opportunities for professional growth.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Scheduled employees for shifts, taking into account customer traffic and employee strengths.
Director/Owner
Our Gang Preschool
01.1983 - 06.2008
- Streamlined business operations by implementing efficient processes and organizational systems.
- Directed the planning and execution of special events or promotions that drove customer engagement and loyalty rates higher than ever before.
- Mentored and developed employees for growth within the company, promoting from within when possible.
- Boosted revenue through targeted marketing campaigns designed to attract new clientele while retaining existing customers.
Education
High School Diploma -
North High School
Bakersfield, CASkills
- Customer service
- Data entry
- Attention to detail
- Recordkeeping and file management
- Office management
- Data confidentiality
- Decision-making
Timeline
Administrator/Director
Lifehouse Christian Schools
08.2009 - 11.2024
Director/Owner
Our Gang Preschool
01.1983 - 06.2008
High School Diploma -
North High School
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