Summary
Overview
Work History
Education
Skills
Timeline
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Cynthia Coberly

North Canton

Summary

Dynamic business owner with a proven track record at Merle Norman Cosmetics Studio, excelling in customer relations and issue resolution. Recognized for enhancing company reputation through exceptional service and effective training. Skilled in financial management and adept at fostering trust, ensuring a welcoming environment for clients and colleagues alike.

Professional with strong background in customer interactions and service solutions. Highly skilled in conflict resolution, communication, and problem-solving, ensuring customer satisfaction and loyalty. Effective team collaborator, adaptable to changing needs, and consistently focused on achieving results through efficient and empathetic service. Known for reliability and proactive approach to meeting customer and organizational goals.

Experienced with providing high-quality customer support across various channels. Utilizes strong problem-solving skills to address and resolve customer inquiries efficiently. Track record of excellent communication and maintaining positive customer relationships.

Overview

43
43
years of professional experience

Work History

Business Owner

Merle Norman Cosmetics Studio
03.2006 - 10.2024
  • Established strong customer relationships through excellent communication and attentive service.
  • Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Managed financial operations to ensure fiscal responsibility, including budgeting, forecasting, and financial reporting.
  • Developed Facebook and Email Advertising Pages
  • Trained Employees
  • Excessive training in Skin Care and Makeup Application

Patient Service Representative

Cleveland Clinic - Mercy
01.2020 - 10.2023
  • Participated in ongoing training programs related to HIPAA compliance, maintaining up-to-date knowledge on regulatory requirements.
  • Handled sensitive patient concerns with professionalism and empathy, fostering an atmosphere of trust within the clinic.
  • Provided exceptional customer service to patients, answering questions and addressing concerns.
  • Managed patient registration process, confirming data accuracy and completeness.
  • Used [Software] to schedule appointments.
  • Maintained a well-organized front desk, contributing to a welcoming environment for patients and visitors.

Administrative Assistant

Ohio Metal Working Products
10.1981 - 07.2016
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Accounts Payable & Accounts Receivable
  • Phone Sales for Manufacturing Products
  • Payroll
  • Workman's Compensation
  • Employee Insurance Benefits
  • Human Resource Manager
  • Maintained positive working attitude between Union Employees and Management

Education

Kent State University
Kent, OH

Skills

  • Customer service
  • Customer relations
  • Attention to detail
  • Driven and determined
  • Issue resolution
  • Very Dependable

Timeline

Patient Service Representative

Cleveland Clinic - Mercy
01.2020 - 10.2023

Business Owner

Merle Norman Cosmetics Studio
03.2006 - 10.2024

Administrative Assistant

Ohio Metal Working Products
10.1981 - 07.2016

Kent State University

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Cynthia Coberly