Exceptional teamwork and collaboration skills, focused on enhancing customer service and engagement. Versatile and results-driven professional with ability to quickly learn new programs and softwear, adept in team planning and problem-solving. Proven track record in meeting project deadlines and achieving significant improvements in customer satisfaction ratings and sales. Skilled in multitasking and time management, committed to driving business success, team building and exceeding performance metrics while keeping in mind the Customer.
Hi, I’m
Cynthia Coker
Cambridge,MD
Summary
Overview
20
years of professional experience
Work History
Family Dollar Stores
Assistant Manager
10.2022 - Current
Job overview
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Developed and maintained strong relationships with vendors to facilitate timely product delivery.
- Trained and guided team members to maintain high productivity and performance metrics.
Atlantic Retina Center
Billing Specialist
02.2022 - 08.2022
Job overview
- Corrected, completed and processed claims for multiple payer codes.
- Assisted in reconciling deposit and patient collections.
- Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
- Audited and corrected billing and posting documents for accuracy.
- Monitored outstanding invoices and performed collections duties.
- Processed billing calls and answered questions from patients and third-party carriers.
Home Instead
Caregiver
08.2021 - 02.2022
Job overview
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Provided mobility assistance such as walking and regular exercising.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
Harvey's Electric
Administrative Office Assistant/Electrician Helper
04.2017 - 02.2019
Job overview
- Maintained inventory of office supplies and placed orders
- Identified and recommended changes to existing processes to improve accuracy, efficiency, and quality service.
- Supported company leaders by managing budgets, scheduling appointments and organizing itinerary.
- Managed filing system, entered data and completed other clerical tasks.
- Organized materials and tools to maintain clean and neat work areas.
- Pulled wire through conduits and through holes in walls and floors.
Dorchester County Emergency Services
Emergency Communications Specialist/Quality Assurance Specialist
09.2004 - 01.2017
Job overview
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Learned and adapted quickly to new technology and software applications.
- Applied effective time management techniques to meet tight deadlines.
- Goal-oriented professional with proven success in applying analytical skills to solve complex problems and overcome challenges. Dedicated to enhancing team performance and driving business success.
Education
Chesapeake CollegeWye Mills, MD
No Degree from Medical Coding And Billing
11.2021
University Overview
Wor-Wic Community CollegeSalisbury, MD
No Degree from Medical Records Specialist
03.2020
University Overview
Cambridge South Dorchester High SchoolCambridge, MD
High School Diploma
06.1994
University Overview
Skills
- Customer Service and Engagement
- Regulatory Compliance
- Strategic Planning
- Sales Strategies
- Multitasking Abilities
- Teamwork and Collaboration
- Time Management
- Problem-Solving
- Dependable and Responsible
Timeline
Assistant Manager
Family Dollar Stores
10.2022 - Current
Billing Specialist
Atlantic Retina Center
02.2022 - 08.2022
Caregiver
Home Instead
08.2021 - 02.2022
Administrative Office Assistant/Electrician Helper
Harvey's Electric
04.2017 - 02.2019
Emergency Communications Specialist/Quality Assurance Specialist
Dorchester County Emergency Services
09.2004 - 01.2017
Chesapeake College
No Degree from Medical Coding And Billing
Wor-Wic Community College
No Degree from Medical Records Specialist
Cambridge South Dorchester High School
High School Diploma
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