CYNTHIA COLE

Developed and maintained relationships with restaurant and liquor store clients to drive beer sales in southeastern Connecticut.

Promoted City Steam offerings at beer festivals and events throughout Connecticut to enhance visibility and sales.

• Trained and mentored staff on effective customer service techniques and product knowledge.
• Resolved customer complaints promptly, fostering positive relationships and satisfaction.
• Managed team of employees to ensure a successful seamless event.

• Proficient in Maitre'D POS
• Supervised day-to-day operations to meet performance, quality and service expectations.
• Maintained a clean, safe, and organized store environment to enhance the customer experience.
• Improved customer satisfaction by addressing and resolving complaints promptly.
• Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
• Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
• Collaborated with the management team to develop strategic plans for business growth and improvement.