Cynthia Collins
Macon,GA
Summary
I would like to work in career field in which I can use all my business and leadership skills also the diversified work experiences to become a great asset.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Substitute Teacher
Peach County School District
Fort Valley, GA
01.2024 - Current
- I take on teacher's schedule, and also follow the students schedule for each academic subject, also arts, steam, pe and music
- My schedule is with K-12th grade students
Nursing Assistant
Household Kare
Macon, GA
05.2021 - Current
- Assist patient in home care
Customer Experience Associate
Army and Airforce Exchange Robins AFB
Warner Robins, GA
06.2017 - 05.2020
- Responsible for administration, processing, documentation of accounting, business transactions, including a variety of services to include cashing checks, receiving /verifying daily cash receipts, distribution/transportation documents/ functions, insurance retirement claims/documents, invoices, receivables etc
- And various automated systems and manual procedures
- Complies and maintains statistical data and performs required research
- Maintains required files
- May provide guidance assistance and training to others
- Case Management every day
- Noted for reliability, neatness, competence, knowledge of various accounting systems and procedures
- Currently in Management Program 2019
Sitter/PCA
Loving Heart Companion Services
Macon, GA
04.2015 - 06.2018
- Sit with clients and assist with daily living, bathing, brushing teeth, brushing and comb hair and assist with breakfast lunch and dinner
- Clients liked my professionalism
- Skills Used: Dependability
Guest Services Representative
ROBINS AFB
Macon, GA
08.2011 - 12.2016
- Makes reservations, check in and out of military and civilian federal employees
- Receives and confirms room reservations by letter, email, or personal contact
- Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed
- Ensures that only authorized patrons use government sponsored quarters
- Calculates and posts charges to patrons' accounts and balances totals with control records
- Accepts payment make change, and presents departing guests checkout statements
- Prepares safeguards cash receipts, prepares daily cashiers' report, daily activity report, and may prepare consolidated daily activity report
- Maintains current checkout list, Maintains and sells sundry sales items to patrons
- Maintains a professional appearance and demeanor at all times
- Ensures required information is received from guest and entered into guest folio
- Prints backup reports from property management system
- Ensures housekeeping status of rooms is updated
- Records and notifies appropriate person/organization of maintenance problems reported by guests
- Ensure front desk area and lobby remains clean
- Process Night Audit procedures and close credit card machines nightly
- Maintains the lost and found program
- Ensures that customer service is the first priority
- Performs other related duties as assigned
Data Management Consultant
Capricorn Systems, Inc/ Federal Contractor
Macon, GA
04.2014 - 06.2016
- Teleform Verifier - verification of applicants documents submitted by fax for various government jobs
- Written Test Processing - handle and process written test received by United Postal Service, enter data into a proprietary Nationwide Batch System then scan information into data base using OptiScan 21 Utilities
- Print out reports for each test received for documentation of records using WT WEB (Written Test) Processing Logs for all Data Entry Operators
- Mail Room Duties - include printing, metering and mailing of PINS: EEX OBO - Employee Express On Behalf Of (Separation Reports for EEX Admin) Letters, FEHB/TSP - Federal Employee Health Benefits/ Thrift Savings Plan (Govt 401k) Separation Letters, and any other mail from OPM
- RIS - Retirement Information Services Books - verify and process for mailing
- Other duties include operating, cleaning and maintenance of machines if needed
- Special project tasks as assigned by Management to be completed in a timely manner
- Has strong word processing skills and very familiar with Emails, MS Word and MS Excel, Fax and Scan documents, also Business Analysis
Lockbox Clerk
Bank of America Lockbox Division
College Park, GA
02.2005 - 09.2014
- Filing paperwork, mailroom duties which included opening mail and filing it in the right areas, data entry to make Sure the customer information was correct, and encoding checks making sure that the checks are written correctly for IRS tax payment then encode the checks
Teacher Assistant/substitute teacher
Bibb Co Schools and Houston Co Schools
Macon, GA
08.1985 - 05.2012
- Taught students required academics
- Wrote lesson plans
- Followed daily school schedule for students activities
- The primary responsibility of this position is to provide direct instruction in the classroom
- Plans and implements an individualized instructional program based on assessment data, knowledge of teaching strategies, learning styles, and availability of resources
- Must select appropriate individualized teaching techniques which may include individual guidance, peer tutoring, cooperative learning, media instruction, computerized instruction, large and small group instruction or behavior modification, etc
- Selects, orders and uses a wide diversity of instructional materials based on student needs and abilities including self-study, programmed materials, and media
- Provided classroom support
- Communicated daily attendance
Director
Brightstar Learning Center
02.2009 - 02.2012
- Entry- entering student and parents information in the computer, taking payments for tuition and fees and enter them by electronically through the bank, hire teachers and train and help in the classroom, advertising for the school by going out to different to the businesses to give out flyers and answer questions for parents interested in putting their child in the school, help in cleaning of the building, Open and close building when needed and Taking Parents on tours
- Taught ABEKA Curriculum to the Pre-K students
- After school teacher and bus driver, taking students to school and pickup, provided tutoring and planned activities
- Serves as a designated technical specialist and subject matter expert to accomplish a broad range of human resources functional areas including: recruitment and staffing, classification, accounting, management, scheduling, payroll and performance management and pay administration
- Identifies, evaluates, and recommends solutions to a wide variety of personnel issues
- Reviews and submits initial and periodic personnel security investigations and associated documentation for appropriateness, completeness and accuracy
- Conducts local file checks to determine the existence or absence of unfavorable information
- Drafts correspondence relating to the management of all facets of classified material
- Assists in the planning, coordinating and writing of local security procedures
- Develops procedures for and monitors access control systems that provide control of visitors and personal identification of directorate and program personnel
- Assists in developing training aids, identifies deficiencies and provides general security awareness training
- Performs clerical tasks, such as answering the telephone, taking messages, referring callers or visitors to appropriate staff members and resolving a variety of non-recurring problems
Manager
Shekinah Boutique
Macon, GA
08.2005 - 05.2009
- Provide excellent customer service to customers, Sale merchandise, had sales goal every week, merchandise clothing and accessories, data entry, accounting, advertising shipping and receiving, cash handling, opened and closed store, call customers about special sales
- Has other sales experiences stocking, unpack merchandise and priced it, material handling, order taking and enter on computer, experience providing the full array of recruitment and staffing services to include preparing job analyses, advising on various hiring authorities and delegated examining, loss prevention and security of property, monitoring close circuit cameras, advising and providing training on methods to prevent pilfer aging
- Reviews requisitions to ensure adequacy of specifications and descriptions
- Assists in the preparation and issuance of solicitation documents for both sealed bid and negotiated contracts utilizing standards provisions and clauses such as inspection and acceptance, marking and packaging, quantity variation and transportation costs
- Contacts technical personnel to resolve questions of applicability of specifications and acceptance of substitute items
- Assists in the evaluation of bids and/or proposals for compliance with specifications, purchase descriptions and applicable clauses
- Recommends contract award based on determination of the most advantageous offer and prepares necessary documentation to support recommendations
- Conducts pre-award and post award conferences with contractors to clarify issues on contractual requirements such as payment provisions, material submittals and socioeconomic goals
- Assists in the negotiation of extensions of delivery schedules, price adjustments, labor hours, and contract modifications
- Performs other duties as assigned
- Responds to patron concerns and complaints
- Operates an electronic checkout system (cash register)
- Performs a variety of stocking
- Receives and processes a variety of accounting reports
Education
B. ED - Elementary Education and Teaching and Educational
Almeda College and University
01.2005
AS - Legal Secretarial Science
Crandall Business College
01.1991
Associate - Political Science/Pre
Macon State College
05.1986
Skills
- Management Consulting
- Accounting
- Customer Care
- Inside sales
- Recruiting
- Human Resources
- Communications
- Microsoft Outlook
- Basic math
- Marketing
- Data entry
- Financial Analysis
- Microsoft Access
- Project Management
- Banking
- Computer skills
- Administrative Management
- Financial acumen
- Clinical trials
- Hospice care
- Writing skills
- Training & development
- Microsoft Powerpoint
- Travel planning
- Office Management
- Word Processing
- Interior design
- Loss Prevention
- Microsoft Project
- Live in caregiver
- Call Center
- Conflict management
- Microsoft Office
- Night Audit
- 10-Key
- Business management
- Analysis skills
- Leadership
- CPR
- Legal Research
- Account Management
- Auditing
- Performance Management
- Sales
- Sales Management
- Medical Office Experience
- Pricing
- Program Management
- School Bus Driving
- Financial Management
- Typing
- Medical Records
- Sitter
- Tutoring
- Guest Services
- Clinical research
- Documentation review
- DoD experience
- Nursing home experience
- Teacher
- Teaching
- Computer literacy
- Microsoft Word
- Accounting software
- Forecasting
- Contract Negotiation
- Time Management
- Business Analysis
- Event Planning
- Budgeting
- QuickBooks
- Computer Networking
- Tax Experience
- Accounts Payable
- Digital marketing
- Earned value management
- Payroll
- Caregiving
- E-Commerce
- Financial Report Writing
- Management
- Customer Services
- Microsoft Excel
- Merchandising
- Design thinking
- Research & development
- Communication skills
- Accounts Receivable
- Personal Assistant Experience
- Phone Etiquette
- Administrative Experience
- Healthcare
- Office experience
- Contracts
- Affiliate marketing
- Windows
- PCA
- Customer Service
- Business Analyst
- CNA SKILLS
Certification
- First Aid Certification
- BLS Certification
- Driver's License
- CNA
- AED Certification
Personal Information
- Willing To Relocate: Atlanta, GA
- Authorized To Work: US
Timeline
Substitute Teacher
Peach County School District
01.2024 - Current
Nursing Assistant
Household Kare
05.2021 - Current
Customer Experience Associate
Army and Airforce Exchange Robins AFB
06.2017 - 05.2020
Sitter/PCA
Loving Heart Companion Services
04.2015 - 06.2018
Data Management Consultant
Capricorn Systems, Inc/ Federal Contractor
04.2014 - 06.2016
Guest Services Representative
ROBINS AFB
08.2011 - 12.2016
Director
Brightstar Learning Center
02.2009 - 02.2012
Manager
Shekinah Boutique
08.2005 - 05.2009
Lockbox Clerk
Bank of America Lockbox Division
02.2005 - 09.2014
Teacher Assistant/substitute teacher
Bibb Co Schools and Houston Co Schools
08.1985 - 05.2012
B. ED - Elementary Education and Teaching and Educational
Almeda College and University
AS - Legal Secretarial Science
Crandall Business College
Associate - Political Science/Pre
Macon State College
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