Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Generic

Cynthia Contreras

Summary

Customer Service Basic Microsoft office Software Wekas Software SharePoint Clerical support Basic Math Active training Leadership Good phone etiquette Self motivated Conflict Resolution Pos Pallet Jacket Lift 30-40 lbs Dolly Objectives To obtain employment Willing to learn a new skill. / Open to learning a new skill Learn all policies and procedures. Preferences ( on Company attire able to wears jeans , very casual or uniform) Reliable and upbeat [Job Title] successful at promoting customer loyalty, satisfaction and purchases with consultative techniques and diligent attention to individual needs. Knowledgeable about product merchandising, payment processing and cleaning. Dedicated and dependable relationship-builder with excellent organizational strengths and superior work ethic. Retail sales professional versed in product placement and merchandising. Extensive experience in inventory management and shipment processing.

Overview

18
18
years of professional experience

Work History

Retail Team Leader

Goodwill Ind
Houston, TX
11.2021 - 08.2023
  • Jones Rd / Champions 2 separate locations, Promoted within a year
  • Communicate with MOD before every shift on any areas needing to be addressed
  • Check Schedules and any paperwork needed to be completed by MOD
  • Daily tasks assign each employee areas needing attention or assist if employees that needs assistance
  • Follow up on each department see if production, quality and pricing is done correct
  • Check incoming donations is being sorted and toted for correct department
  • Sales floor must be checked often check on cleanliness and that cashiers smile and greet all customers
  • Assist Any cashier that is having issues with POS or assist with customer check out
  • Follow all closing procedures at closing which includes all reports
  • Counted down
  • Deposits etc.
  • Walmart = Tomball Parkway
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
  • Developed strong rapport with customers and created positive impression of business.
  • Engaged in friendly conversation with customer to better uncover individual needs.

Merchandiser

11.2020 - 02.2021
  • Help all customers with hardware dept or other dept as needed
  • Keep area clean and stocked
  • Scan area that products needed to be replenish
  • Mark all damaged goods all place proper area
  • Go to warehouse as needed to pull and items available that is in stock
  • Continue with ongoing training modules.

Founder

Heavenly Barcs Animal Rescue
03.2011 - 07.2019
  • Continuously encouraging volunteers to provide good health and loving care till adoption is approved
  • I specialized in pets with behavioral problems
  • Fosters specialized in pets with bottle feeding, special needs, infant and senior pets
  • All applications carefully reviewed coordinate a date and time for interview.

Z Auto
09.2014 - 10.2014
  • Answered calls on central telephone system and connect to proper dept or person per dept
  • Greeted all incoming and returning clients
  • Assist potential buyer with the application
  • Clerical support

The Mortgage Manager

03.2012 - 01.2013
  • Provide excellent customer service for each customer
  • Contact lenders on behalf of clients
  • Arrange payment plans that better fit clients' needs
  • Always stay in communication both with lender and customer
  • Follow up to complete service to close out account.

Customer Service

D Office Supply Co
06.2005 - 03.2009
  • Answer all incoming calls
  • Calls answered are from clients wanting to place their order for a business or personal order
  • Inform clients of any items based on previous order that could be on sale
  • Input information according to each items code
  • Inform clients if item is in warehouse or will need to be ordered
  • Provide a timeline as to when to expect delivery.

Education

Leadership Training Course -

Jefferson Davis High

Skills

  • Loss Prevention Goals Monitoring
  • Managing Inventory Stock
  • Effective Working Relationships
  • Brand Awareness

Accomplishments

  • Achieved [Result] by completing [Task] with accuracy and efficiency.
  • Documented and resolved [Issue] which led to [Results].
  • Supervised team of [Number] staff members.

Timeline

Retail Team Leader

Goodwill Ind
11.2021 - 08.2023

Merchandiser

11.2020 - 02.2021

Z Auto
09.2014 - 10.2014

The Mortgage Manager

03.2012 - 01.2013

Founder

Heavenly Barcs Animal Rescue
03.2011 - 07.2019

Customer Service

D Office Supply Co
06.2005 - 03.2009

Leadership Training Course -

Jefferson Davis High

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Cynthia Contreras