Cynthia Conyers
Franklinton,NC
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Office Administrator-Sales Manager
Quality Investments - Storage Solutions
07.2012 - Current
- Oversee daily operations of a busy shed and metal garage business, including sales, inventory management, and customer service, ensuring a high level of satisfaction.
- Implement inventory control measures to maintain optimal inventory levels to meet customer demand.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Exceeded sales targets consistently, through strategic planning and execution of targeted sales initiatives.
Collections Manager
Quality Investments
05.2005 - 07.2012
- Managed accounts receivable, collections and credit activities for a large customer base.
- Developed procedures to ensure timely collection of payments from customers.
- Analyzed customer payment trends and developed strategies to reduce overdue accounts.
- Managed daily posting of payments to customer accounts.
- Created reports for management on past due accounts and delinquency rates.
- Negotiated payment plans with customers in arrears or at risk of defaulting on payments.
Education
High School Diploma -
Jf Webb High School Of Health And Life Sciences
Oxford, NC06-1989
Skills
- Business Administration
- Verbal and written communication
- Customer Relationship Management
- Hiring and Training
- Decision-Making
- MS Office
- Customer Service
- Financial services support
- Customer Relationship Management (CRM)
- Bookkeeping
Certification
- Notary Public
Timeline
Office Administrator-Sales Manager
Quality Investments - Storage Solutions
07.2012 - Current
Collections Manager
Quality Investments
05.2005 - 07.2012
High School Diploma -
Jf Webb High School Of Health And Life Sciences
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