Cynthia Cook
Brooksville,FL
Summary
Results-driven merchandising professional with robust experience in optimizing product placement and driving sales. Strong skills in inventory management, trend analysis, and vendor negotiation. Known for hard work, dedication, dependable and being goal-oriented to ensure consistent achievement of business objectives.
Overview
26
26
years of professional experience
Work History
Merchandising Manager
Costco
Wesley Chapel, FL #1249
09.2023 - Current
- Implemented innovative visual displays that captured attention and boosted sales significantly.
- Evaluated merchandise assortment regularly to ensure alignment with consumer preferences and demands.
- Increased sales by developing and implementing successful merchandising strategies.
- Executed in-season pricing strategies, promotions, and markdowns to reach financial targets.
- Managed inventory levels effectively to minimize stock shortages and overstocks.
- Designed displays to deliver interactive, engaging, and memorable store experiences for shoppers.
- Established a culture of excellence within the merchandising team through coaching, mentoring, and goal setting.
- Managed seasonal transitions smoothly, minimizing disruptions while maintaining adequate stock levels.
Receiving Manager
Costco
Wesley Chapel, FL #1249
06.2023 - 09.2023
- Unloaded, sorted and stored incoming merchandise.
- Verified deliveries against paperwork and contacted vendors to resolve discrepancies.
- Managed shipping and receiving team, overseeing training, schedules and work assignments.
- Trained and supervised staff in the accurate processing of inbound shipments, ensuring timely delivery to sales floor.
- Conducted regular audits of warehouse inventory, ensuring accuracy and accountability within the team.
- Managed inbound receiving departments.
- Organized storage areas to optimize materials movements and minimize labor hours.
- Developed strong relationships with vendors, resulting in better communication and reduced shipping errors.
- Identified areas for improvement within the receiving process, implementing changes that increased overall efficiency.
Front End Manager
Costco
Wesley Chapel, FL #1249
06.2022 - 06.2023
- Maintained excellent store appearance by enforcing cleanliness standards and delegating tasks to team members effectively.
- Maintained strong customer relations and effective customer service standards.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Resolved customer complaints promptly, reinforcing the company's commitment to exceptional service standards.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
Center-Hardlines-Foods Manager
Costco
Miami Fl-Harrisburg PA-Wesley Chapel Fl
09.1998 - 06.2022
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Organized professional development programs for staff, leading to improved performance and skill sets.
- Established team priorities, maintained schedules and monitored performance.
Front End-sales- Tire Shop Supervisor & Associate
Costco
Kendall Fl-Harrisburg Pa
06.1998 - 12.2003
- Managed inventory levels, ordering necessary supplies in a timely manner to avoid stockouts or overstock situations.
- Provided exceptional customer service experiences by addressing inquiries knowledgeably and courteously while maintaining professionalism at all times.
- Conducted regular performance evaluations, providing constructive feedback to employees for continued growth and development.
- Reduced wait times for customers with streamlined scheduling and inventory management systems.
- Ensured safety compliance, conducting regular inspections and enforcing strict adherence to company protocols.
- Maintained accurate records of all transactions, ensuring proper documentation for accounting purposes.
- Enhanced employee productivity by providing regular training on new products and equipment.
- Scheduled and oversaw maintenance, repair and installation activities.
- Created and maintained daily and weekly reports for upper management.
- Utilized proper tools and materials to adhere to safety guidelines.
- Monitored daily progress and work quality to provide guidance and direction to installers.
- Organized ongoing maintenance schedules to boost system performance.
- Performed cash, card, and check transactions to complete customer purchases.
- Developed strong rapport with customers and created positive impression of business.
Skills
- Merchandise Selection
- Merchandise presentation
- Seasonal Planning
- Sales floor resets
- Staff Training
- Customer Service
Timeline
Merchandising Manager
Costco
09.2023 - Current
Receiving Manager
Costco
06.2023 - 09.2023
Front End Manager
Costco
06.2022 - 06.2023
Center-Hardlines-Foods Manager
Costco
09.1998 - 06.2022
Front End-sales- Tire Shop Supervisor & Associate
Costco
06.1998 - 12.2003