Cynthia Cooper
Saint George,GA
Summary
Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision.
Motivated professional with extensive experience in customer service, sales and administrative tasks.
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
8
8
years of professional experience
Work History
Driver
Charlton County School Board
03.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Maintained professional and friendly demeanor during deliveries to uphold company reputation.
- Delivered goods and products to customer on time and in excellent condition
- Developed positive relationships with students, faculty and parents to support continuous rapport and communication.
- Completed pre-trip and post-trip bus inspections and documented info in vehicle logs.
- Transported passengers safely along prescribed routes according to tight schedules.
- Assisted in maintaining bus cleanliness with regular sanitizing and disinfecting.
- Maintained [State] driver's license to enable legal operation of school buses for student transport, field trips, and other purposes.
- Inspected emergency equipment and verified safe working order for student and driver use.
- Reported vehicle maintenance and repair issues to appropriate personnel for timely resolution.
- Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
- Obeyed federal, [State] and local traffic laws and regulations to enable safe transportation outcomes for participants.
- Assisted passengers with disabilities and other physical issues in boarding and exiting bus to promote passenger safety.
- Communicated information to parents to promote good communication and transparency.
- Demonstrated strict adherence to safety regulations and traffic laws to safeguard passengers.
- Assisted students with boarding and exiting bus to reduce safety issues.
- Complied with personal grooming and conduct guidelines and regulations to promote high standard of professionalism.
- Assisted students with loading and unloading luggage, mobility aids and bicycles.
- Enforced student behavior policies and responded to student emergencies.
- Drove bus along assigned route, picking up students.
- Supervised students during loading, unloading and on bus.
- Identified and reported mechanical problems and safety hazards.
- Completed logbooks, incident reports and other daily paperwork.
- Assessed bus condition and maintained brakes, wipers, gas levels, and cleanliness.
- Worked closely with school administration and transportation to maintain smooth operations.
- Created and enforced bus rules and kept expectations posted.
- Maintained accurate and up-to-date route and time logs.
- Kept up to date on local, state and federal regulations related to school bus operations.
- Recorded bus route and made notes for substitute drivers.
- Executed proper and timely loading and unloading of passengers.
- Drafted and submitted reports detailing trips, fuel, mileage, and hours.
- Assisted in loading and unloading students and belongings.
Administrative Assistant
Rock Legal Services & Investigations
01.2019 - 03.2023
- Handled confidential and sensitive information with discretion and tact.
- Assisted Service department and Servers
- Transcriptions for court cases
- Multiple phone lines, customer service and data entry
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and billing.
- Answered high volume of phone calls and email inquiries.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Used advanced software to prepare documents, reports, and presentations.
- Conducted research and analyzed data to provide detailed reports on various business topics.
- Filed paperwork and organized computer-based information.
- Updated and maintained confidential databases and records.
- Upheld strict timetables by maintaining accurate, balanced calendars.
- Organized and coordinated conferences and monthly meetings.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Executed record filing system to improve document organization and management.
Executive Administrative Assistant
Watchful Eye Investigations
08.2016 - 11.2018
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Produced accurate office files, updated spreadsheets, and crafted presentations to support executives and boost team productivity.
- Scheduled appointments and handled calenders for senior leadership.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
- Organized and updated schedules for executives.
- Used software to coordinate meetings, appointments, and tasks senior executives.
- Documented and distributed meeting notes to identify, analyze, and improve workflows.
- Offered assistance, collaboration and clerical support to auditors throughout entire review process.
- Handled confidential and sensitive information with discretion and tact.
- Answered high volume of phone calls and email inquiries.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Screened calls and emails and responded accordingly to support executive correspondence.
Driver Supervisor
Pigott Transport
11.2015 - 08.2018
- Coordinated with drivers to organize timely pickup and delivery.
- Developed and maintained long-term, positive relationships with assigned drivers to enhance morale and productivity.
- Addressed driver communications and provided required data to drivers.
- Implemented and supported company quality and safety improvement efforts.
- Counseled drivers on violations of company policy or service standards to improve performance.
- Identified process breakdowns and developed improvement plans to resolve.
- Worked closely with personnel, customers, and contractors to resolve problems.
- Oversaw preventive maintenance and scheduled repairs to maximize vehicle and equipment performance.
- Balanced schedule and customer demands against team capabilities and available resources to meet performance objectives.
- Maintained safe work environment and confirmed current compliance with OSHA and other governmental regulations.
- Recommended measures to improve production methods, equipment performance and team operation and productivity.
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
Education
Associate of Applied Science - Biblical Studies
Grand Canyon University
Phoenix, AZ03.2020
GED -
Wakulla High School
Crawfordville, FL05.1995
Skills
- Technical Support
- Staff Motivation
- Budgeting
- Team Bonding
- Data Evaluation
- Typing Proficiency
- Time Management
- OSHA Compliance
- Senior Leadership Support
- Bookkeeping
- Sorting and Labeling
- Process Optimization
- Spreadsheets
- Complex Problem-Solving
- Customer Relations
- Office Management
- Report Transcription
- Performance Improvement
- Coordination
- Multi-Line Phone Systems
- Critical Thinking
- Staff Management
- Self Starter
- Grammar
- Recordkeeping
- Microsoft Office
- Data Entry Documentation
- Filing
- Phone Call Answering
- Accounting Support
- Administrative Support
- Documentation
- Data Management
- Customer Service
- Customer and Client Relations
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Driver
Charlton County School Board
03.2021 - Current
Administrative Assistant
Rock Legal Services & Investigations
01.2019 - 03.2023
Executive Administrative Assistant
Watchful Eye Investigations
08.2016 - 11.2018
Driver Supervisor
Pigott Transport
11.2015 - 08.2018
Associate of Applied Science - Biblical Studies
Grand Canyon University
GED -
Wakulla High School
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